Come Build Your Career Under OUR Roof
The Senior Field Services Representative performs the day to day services within their assigned region.
Primary role is in support of Field Services team whereby the Senior Field Service Representative may assist with inspections both on an individual capacity and as a supporting role in conjunction with other Field Service Representatives (FSRs). Senior FSR helps to expand upon the skill set of the Field Services team by helping to problem solve, gather and provide information on roofing products and application methods, and assisting with claims resolution.
Responsibilities in this position include performing and completing roof inspections, performing specialized tasks to resolve problems, and providing weekly activity reports within the region. Responsible for prioritizing, scheduling and performing warranty, guarantee and complaint inspections within area of assigned responsibility without direct supervision.
Also unique to role, the Senior FSR serves as a primary back-up to the Area Director and in those duties exercises a higher degree of responsibility and authority. Such increased responsibilities include: Technical Support for Field Service Team, Claims resolution and legal assistance, working with new product development teams, and training. Field work involves Low and Steep Slope roof types. Serves as a mentor for the FSR's in the Region.
30% Assist the Area Director as directed.
30% Perform roofing site inspections as directed
20% Travel with FSRs, provide support to individual FSRs and feedback to Area Director
20% Provide technical assistance to internal and external business partners as directed.
70% - throughout region – western United States ; Possible travel outside of territory to GAF HQ
30% - Office based
-- Complete roof inspections as directed
-- Prioritizing open inspection requests to formulate a productive schedule
-- Completing Commercial and Residential Roof inspections including:
- Material complaints
- Leak investigations
- Completing timely reports for all completed inspections
LEAK AND MATERIAL COMPLAINT RESOLUTION
Support/audit leak investigation process as it relates to following up with roofing contractors
assigned leak inspections
-- Assist developing and preparing bid documents for warrantable repairs:
-- Secure contractors to bid warrantable repairs
-- Analyze bids and award contract
-- Manage projects for specification compliance
-- Approve invoices
REVIEW/ AUDIT FSR INSPECTION REPORTS
Assist in drawing conclusions and resolutions on inspection requests
Audit aged inspection reports, to efficiently assist scheduling FSR's, to assist in reduction of aged inspections
LEVEL BASED COMPETENCIES
-- Adaptability: Handles wide variety of assignments. Possible short notice.
-- Building Strategic Working Relationships: With internal and external business partners
-- Technical/Professional Knowledge & Skills: Essential, on-going, attend training
-- Stress Tolerance: Work load, diffuse issues at projects
-- Decision Making: Construction details, inspections
-- Solid verbal and written communication skills:
-- Communication: Reports, calls, emails are all carried out timely
-- Business Acumen: provide back up to Area Director
-- Understand and comply with GAF Safety requirements
-- Possess a strong working knowledge of GAF products and procedures
-- Possess strong computer skills related to GAF software systems as applicable
-- Sound general knowledge of commercial and residential buildings, essential, on-going
-- Knowledge of roofing related products and their installation method, essential, on-going
-- Good attention to detail critical is for inspections
-- Strong communication skills, both verbal and written critical for reports. Critical for advancement.
-- Ability to work toward team goals and provide solutions
-- Strong interpersonal and customer relationship management skills
-- Time management skills; ability to prioritize multiple activities and commitments
-- Ability to lift heavy equipment and materials, ladders, etc.
-- Minimum of High School Diploma or GED equivalent: Required
-- 7+ years of roofing experience: Required
-- RRO Certification through RCI
-- CTD credential through CSI preferred
-- An Associate's Degree or a Bachelor's Degree in a related field is preferred
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