Fresenius Medical Care Job - 31774289 | CareerArc
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Company: Fresenius Medical Care
Location: Springfield, MA
Career Level: Entry Level
Industries: Healthcare, Pharmaceutical, Biotech


Job ID 200003BX

Available Openings 1

Position Specific Information

  • Must have an active & unrestricted RN license in MA.


The Clinical Service Operations (CSO) Field Nurse Coordinator promotes high quality member care, ongoing clinical problem solving, and customer support for Fresenius Health Partners (FHP) Care Navigation population by providing guidance, support, care coordination, education, and other functions to assist in addressing members' needs. The CSO Field Nurse Coordinator acts as the subject matter expert and resource for patients and caregivers, non-clinical Care Navigation staff, dialysis staff, physicians and other health care professionals.


  • Utilizes nursing knowledge and clinical judgement, independent data analysis, critical thinking, time management skills, review of medical information, collaboration with clinical and non-clinical members of the healthcare team, and knowledge of CNU processes to develop and facilitate coordination of care for FHP-assigned and referred members.
  • Collaborate with clinical and non-clinical staff and other members of the patient's health care team to develop individualized interventions to meet the member's current needs
  • Communicate and coordinate with the patient as well as appropriate members of patient's health care team in developing, executing and reviewing results of care coordination efforts
  • Utilizes motivational interviewing techniques to influence members to engage in their own care.
  • Acts within state's RN Scope of Practice in all situations.
  • Builds collaborative, productive relationships with teammates, members, and other stakeholders.
  • Collaborates with providers and members to ensure optimal and successful transition from chronic kidney disease to dialysis.
  • Collaborates with providers and dialysis clinics to identify and mitigate hospitalization and mortality risk for members.
  • Services are typically provided via on site visits to clinics, medical offices and occasionally hospitals and/or member's homes.
  • Utilizes good documentation practices to accurately document interactions with members, members' health records, caregivers, and other stakeholders.
  • Multitasks efficiently to meet multiple task outcomes in a timely manner.
  • Independently manages workload to ensure completion of assigned work and meet productivity expectations.
  • Identifies and maintains a weekly schedule of clinic, provider and member visits. Communicates with direct supervisor and affected parties any deviations from weekly schedule.
  • Maintains current and accurate nursing knowledge and best practice guidelines, including specifics regarding chronic kidney disease and end-stage renal disease.
  • Improves job-related capabilities through continuing education, professional seminars, and technical workshops.
  • Participates in quality improvement activities and project-based work including practice, clinic and community-based education initiatives.
  • Participates in meetings to review and provide education on the CNU and other care management interventions.
  • Evaluates program processes and makes recommendations to management that will improve the effectiveness and efficiency of the program.
  • Maintains the integrity of Protected Health Information (PHI).
  • Complies with all departmental required data collection and auditing activities.
  • Escalates issues to supervisor/manager for resolution, as deemed necessary.
  • Reviews and comply with the Code of Business Conduct and all applicable company policies and procedures, local, state and federal laws and regulations.
  • Other duties as assigned.

Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions.


  • Day to day work includes interactions with members, dialysis facility staff and providers as well as desk and personal computer work.
  • Position requires frequent travel to assigned dialysis locations, physician offices and other locations within the market.
  • The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • Bachelor degree preferred
  • Active, unrestricted state RN license required


  • 1+ years' bedside nursing experience required. Dialysis nursing experience preferred but not required.
  • Must exhibit excellent leadership skills and behaviors and be able to collaborate with both clinical and non-clinical team members to facilitate desired care coordination outcome.
  • Clear and persuasive communication skills
  • Well-developed motivational interviewing techniques.
  • Excellent verbal and written skills.
  • Excellent analytical skills.
  • Proficient in word processing, spreadsheet, presentation and email applications.
  • Proven ability to be a team player.

EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity

Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.

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