Fidelity TalentSource Job - 35292337 | CareerArc
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Company: Fidelity TalentSource
Location: Westlake, TX
Career Level: Associate
Industries: Banking, Insurance, Financial Services

Description

Fidelity Investments' Racial Equity & Diversity Pledge

“Fidelity believes in, and is committed to, fair and consistent treatment for every associate and customer, and to creating a safe and respectful environment, in which everyone is treated with kindness, compassion and respect.” Abby Johnson | Chairman & CEO Fidelity Investments

Service Associate

Do you enjoy helping others? Are you the “go to person” at work or in your community? Would your friends and peers describe you as friendly and curious?

We really should talk!

Fidelity TalentSource is hiring Service Associates who will be assigned to perform work at Fidelity Investments in Westlake, TX. For this temporary assignment, Fidelity Investments wants phenomenal people with a passion for assisting others. This position will require working approximately 40 hours per week and also offers the opportunity to work extra hours based on the business needs and your availability.

Hourly pay rate is $23.00/hr

Shifts will be available from 11am to 11pm Monday – Friday along with weekend hours available on Saturday and Sunday from 8 am – 11pm EST.

No finance background…No problem!

Yes, we are in financial services, but not in the old-fashioned way you might be thinking. If you come to us knowing the industry – phenomenal, but if you need support learning – that works too. We will provide you what you need through a paid world class training program to set you up for success. If you can bring us your dedication for helping others – we'll teach you the financial expertise. At Fidelity, the customer experience is our top priority, and we're looking for individuals that:

  • Have relationship building skills and are committed to providing excellent customer service
  • Have experience in industries including service, retail, healthcare, or hospitality
The Purpose of Your Role

The Service Associate role is an integral part of a broader team that takes incoming calls from Fidelity's customer base while addressing customer service issues. We are looking for candidates who wish to gain financial expertise while growing professionally. Our successful CRAs assist clients with a broad range of needs including answering questions about their account balances to guiding them to the appropriate resources. The goal remains consistent for all interactions: help customers feel more confident, make clearer decisions, and achieve their own financial dreams.

 
Company Overview

Fidelity TalentSource, formerly Veritude, is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We recruit individuals from a variety of backgrounds, including technology and customer service, to fill assignments across Fidelity's U.S.-based regional and investor center locations. If you would like to experience Fidelity's diverse and inclusive workplace while expanding your skill set and developing your professional network, consider a role with Fidelity TalentSource. For information about working at Fidelity TalentSource, visit FTSJobs.com.

Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at HR@ftsjobs.com if you would like to request an accommodation.

Information about Fidelity Investments

At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com.

Fidelity Investments and Fidelity TalentSource are equal opportunity employers.


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