Fidelity Investments Job - 34863496 | CareerArc
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Company: Fidelity Investments
Location: Durham, NC
Career Level: Director
Industries: Banking, Insurance, Financial Services

Description

Job Description:

As a member of the User Experience Research Team, you will contribute to Fidelity's future growth using human-centered design to understand people, generate new offerings, and rapidly experiment new ideas! You will dig into complex, ambiguous, human-centered problems. You will be charged with designing and conducting customer research, identifying the problem from their point of view, developing insights and opportunity areas, leading ideation, and testing through prototypes.

The Team

Fidelity is committed to providing differentiated value to our clients with a personalized, proactive, intuitive, and easy experience that meets their needs. Core to meeting our strategic intent is understanding human behavior and perception assembled through meticulous research and packaged as insights that Fidelity teams rely upon to make informed decisions about the right problems to tackle, the right solutions to build, and the best execution of those solutions. In this role, you will partner closely with UX designers, product management, technologists, marketers, and data analysts to help the organization bring new and improved experiences to our current and prospective customers. You will report to a UX Research Director.

The Expertise You Have
  • 5+ years of validated experience conducting/leading Design Research/Design Strategy efforts
  • Business expertise: ability to understand business drivers and balance business and user needs
  • Experienced work-session facilitator, synthesizer, and storyteller
  • Experience and working in a highly-regulated industry (e.g. healthcare, financial services) is a plus

The Skills You Bring

  • Ability to design and execute qualitative research using different methods and techniques based on project goals and timelines
  • Group and 1:1 interview facilitation
  • Ethnographic research skills to uncover and investigate unmet needs
  • End-user design co-creation facilitation skills to ideate solutions
  • Synthesis expertise—ability to get to the “so what”; surfacing fresh insights and opportunity areas from research
The Value You Deliver
  • Lead ideation sessions and conduct concept resonance and validation research
  • Codify process and systems to modernize user feedback and research activities
  • Collaboratively seek out partners and data from product management, design, engineering, analytics, and measurement partners to help teams find answers and generate revelatory insights
  • You enjoy learning and growing your knowledgebase and skills
  • Ability to challenge traditional assumptions about UX Design and Research – seeking out, inventing, and testing new directions and technologies
  • You enjoy mentoring others and participating in scaling design research methodologies
Company Overview

At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. For information about working at Fidelity, visit FidelityCareers.com

Fidelity Investments is an equal opportunity employer.

Certifications:

Company Overview

At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com.

Fidelity Investments is an equal opportunity employer.


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