Performance Delivery Directors design and improve operating and management systems with agile domains and business functions using leading practices and solutions to achieve our partner's strategic objectives. Performance Delivery identifies and executes these opportunities by building partnerships, connecting improvement opportunities to strategic business objectives, applying sound business management and quality principles to drive improvements, and ensuring that the change is sustainable.
The Performance Delivery (PD) team is chartered with driving improved business performance within Fidelity Investments Workplace Investing (WI) business unit. We partner with business leaders to not only craft their strategy but also lead our most important initiatives to improve operational performance. Our goal is to generate significant value through increased customer happiness, cost efficiencies, risk reduction, and quality improvement.
The Expertise You Have
Seven years or more of business design, redesign, or improvement experience
Proven success at leading and delivering results for ground-breaking projects that drive strategic change and growth
Financial services or benefits outsourcing industry experience is preferred
Bachelor's degree required, MBA a plus
Advanced knowledge of core operations management concepts (Six Sigma, Transactional Lean, and Quality Management experience a plus)
Practical technical acuity as indicated by the following knowledge and experience would be helpful:
Knowledge of application development and deployment lifecycle to appropriately scope and time impact
Experience scanning for and applying third party software solutions to tackle business problems (e.g., business process automation, natural language processing, data solutions, web applications, etc.)
Experience delivering solutions to data-based problems (e.g., data sourcing, transformation, integration, etc.)
The Skills You Bring
Strong communication skills (verbal/written) and experience facilitating large, cross-functional design or strategic working sessions including issue, option, and resolution framing
Agility in adapting to new and changing business areas and taking initiative to drive projects forward in a sophisticated, cross-functional working environment
Ability to partner across the organization to influence all levels of management and peers through personal interactions as well as the creation and delivery of effective presentations
Ability to propose business-oriented digital capabilities needed to design, re-design, or improve a process after partnering with technical specialists to research, compare, and test potential options
Drive automation and unlock business insights through data-based problem solving and decision-making
Curiosity to learn and uncover the root of exciting and often ambiguous business situations through respectful questioning, research, and investigation
Strong business value analysis and financial modeling skills including experience in areas such as cost analysis, value frameworks, data analysis, critical thinking, modeling, or data flows
Validated experience leading projects or programs and coordinating teams to deliver value using agile and traditional methodologies
Advanced process design, redesign, and improvement experience including evaluating current state, assessing customer needs, and using customer journey and persona insights
Experience implementing sustainable change by making the case for change, defining success, building capabilities, and influencing others
Experience crafting management systems along with governance routines, controls, key performance indicators, and other instrumentation needed to optimize business routines
Comfort in communicating unbiased recommendations and creative/innovative solutions to senior leaders that may challenge conventional wisdom
The Value You Deliver
Lead and mentor business teams to identify challenges, understand current state, develop future state solutions, and execute on the most impactful changes.
PD Directors are involved strategically and tactically throughout the life of a project from idea generation through full execution for medium to high complexity projects
Research, test, and develop standard methodologies for Performance Delivery associates to use as they approach business challenges and deliver value across our organization
At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com.
Fidelity Investments is an equal opportunity employer.
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