Fidelity Investments currently has an open role for someone passionate about technology, product management, and improving customer experience! This opportunity will help to evolve our cloud native toolset to design and deliver modularized core components for a consistent omni-channel customer experience. Your job will be to accelerate the modernization of our digital platforms and experiences by driving product strategy and execution from a customer, market, and technology view. The products that you will help shape and build will enable millions of customers to achieve better financial futures, every single day!The Team
This role will be aligned with the product management chapter supporting our core web platform squad on the digital experience platform team (DEP). DEP is a mission-driven team that helps millions of Americans invest toward their goals and secure their financial futures. DEP accomplishes this by managing the web and mobile client experience platforms across the enterprise, with a focus on modernization and continuous innovation. As an active member of the team, you will provide the knowledge and skills that help the squad deliver value from strategy through implementation.The Expertise We're Looking For
Proven track record in an analyst, technology, or product owner role
Experience working with both qualitative customer insights and quantitative customer data to inform decisions. You've conducted user research, a/b tests and have worked closely with designers, researchers and data analysts.
You stay ahead of digital and technology trends; using examples of best-in-class experiences from across industries as inputs into discussions and decision-making
You have an understanding of the technical architecture of web and mobile applications, and may have direct experience working on developer tooling, APIs, SDKs, and app ecosystems
You are familiar with software lifecycle management, popular programming languages and application frameworks, and platform mindset
You've thought about applying product management to internal platforms
You are comfortable with balancing the needs of multiple “customers”; partners, end users, developers
Ability to earn trust, connect with diverse groups, lead and influence change
You're organized and resourceful
Ability to easily switch between thinking creatively and analytically
You're results-oriented and self-driven
Understand our business strategy; apply product management techniques and systems analysis to identify opportunities that can change the trajectory of the business
Effectively prioritize opportunities so the squad is always focused on the most impactful work, translate that work into tangible customer problems, and define and frame those problems for the squad
Collaborate with your squad in thinking big, to envision solutions that tackle these problems, and scope solutions to their smallest coherent state to ship to customers as early as you can
Constantly evaluate if your solutions have solved the customer problem and delivered on the business opportunity through quantitative and qualitative measures, with customer testing, betas & A/B experimentation.
Own and maintain the quality and execution of the product areas your squad is responsible for; deliver world-class software in every release.
At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associate for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com.
Fidelity Investments is an equal opportunity employer.Certifications:
At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com.
Fidelity Investments is an equal opportunity employer.
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