The Telephone Triage Registered Nurse II works independently overnight to systematically triage a caller's symptoms by utilizing approved physician protocols. The Registered Nurse incorporates the steps of the nursing process to gather information necessary to assess the patient's/callers problem via the telephone interview and then provides advice to the caller regarding home care or further follow up. Uses the computer station to document the call appropriately and faxes the encounter to the appropriate place. Assists physicians with patient teaching, pharmacy refills and call backs. Assists all heath care providers/facilities. Excellent nursing judgment and communication skills are required for this position.
Graduation from an accredited school of nursing. Five or more recent years as an RN with a broad spectrum of clinical experience. ER/critical care/Pediatrics/Med/Surg and Home Health or Case Management experience is preferred. Current State of California RN licensure. Current CPR (American Heart Association) certificates. Specialty certifications preferred. Computer literacy and typing skills required. Excellent written, verbal and interpersonal communication skills. Strong organization skills. Knowledge of and skill in accepted medical practice and good medical assessment skills. Personal skills include, but not limited to, patient teaching, organizational abilities, interpersonal relationships, listening, interviewing, leadership and aptitude. Ability to handle stressful situations; to multi-task in an efficient, thorough, and prioritized manner; to work quickly, accurately and independently; and, to anticipate needs and solve problems.
Applications must be complete and demonstrate that the minimum qualifications are met. Resumes may be attached to completed application form as supplemental information, but will not be accepted in lieu of an official application form. Applications will be screened and the most qualified candidates who best match the needs of the position will be invited to compete further in the recruitment process. Due to the large volume of applications received, we are unable to track for individual applications or discuss the application process.
Apply to this job