At Emerson, we are innovators and problem-solvers, focused on a common purpose: leaving our world in a better place than we found it. Each and every day, our foundational values—integrity, safety and quality, supporting our people, customer focus, continuous improvement, collaboration and innovation—inform every decision we make and empower our employees to keep reaching higher. As a global technology and engineering leader, we provide groundbreaking solutions for customers in industrial, commercial, and residential markets. Our Emerson Automation Solutions business helps process, hybrid, and discrete manufacturers maximize production and protect personnel and the environment while optimizing their energy and operating costs. Our Emerson Commercial & Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency and create sustainable infrastructure. Emerson, a Fortune 500 company with $15.3 billion in sales and 200 manufacturing locations worldwide, is committed to helping employees grow and thrive throughout their careers. Whether you're an established professional looking for a career change, an undergraduate student exploring options or a recent MBA graduate, you'll find a variety of opportunities at Emerson. Join our team and start your journey today.Description
The purpose of this position is to make solid independent decisions regarding management of customer orders that make good, ethical business sense for Emerson Automation Solutions and meet customer satisfaction goals. To ensure that orders are accurately and diligently entered and audited into the system, without compromising the turnaround time. To ensure that relevant documents are complete before transferring to the Order Administration – Execution team.
- Order Management
- Order Screening - Checks for Completeness of Commercial Requirements, Coordinates with the supplier/factory/other support group to obtain/identify specific lead time of a product not readily available on the system. Assesses customer commercial request/requirement and apply it on the proposal if possible
- Order Entry - Enters Data/Order/Items into Business System. Generates Purchase Requisitions/Orders
- Returns Administration - Verifies completeness of credit/RMA requirements prior to
entry and booking of credits/billings/RMAs in business systems.
- Escalations Handling - Responds to Level 1 general inquiries and requests received from mailbox and identify need for escalations
.Education: Graduate of any 4-year course
Job Related Experience: At least 5 years related experience in order management, data entry or data administration support/functions
Intermediate to Advanced MS Office Application – MS Outlook and Excel
General understanding of the quote-to-cash process
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