Description
At Emerson, we are innovators and problem-solvers, focused on a common purpose: leaving our world in a better place than we found it. Each and every day, our foundational values—integrity, safety and quality, supporting our people, customer focus, continuous improvement, collaboration and innovation—inform every decision we make and empower our employees to keep reaching higher. As a global technology and engineering leader, we provide groundbreaking solutions for customers in industrial, commercial, and residential markets. Our Emerson Automation Solutions business helps process, hybrid, and discrete manufacturers maximize production and protect personnel and the environment while optimizing their energy and operating costs. Our Emerson Commercial & Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency and create sustainable infrastructure. Emerson, a Fortune 500 company with $15.3 billion in sales and 200 manufacturing locations worldwide, is committed to helping employees grow and thrive throughout their careers. Whether you're an established professional looking for a career change, an undergraduate student exploring options or a recent MBA graduate, you'll find a variety of opportunities at Emerson. Join our team and start your journey today.
DESCRIPTION:
The Customer Support position is a customer facing position that is responsible for managing, liaising and assisting assigned customer accounts.
RESPONSIBILITIES:
- Communicates with customers by email and as part of a phone queue
- Reviews and manages account purchase orders
- Order management for accounts including order entry, quoting, expediting and cancellations
- Prepares and communicates open order reports of customer accounts
- Provides accurate quotations based on customer requirements
- Responds to customer inquiries regarding price and delivery information
- Develops and maintains customer relationships both internal & external
- Handles customer concerns and complaints
- Provides prompt, accurate, efficient and courteous customer service
- Minimum of 1 year Customer Service experience
- College Graduate
- Knowledgeable in MS office applications such as MS Word, Excel and PowerPoint
- Good customer support skills
- Excellent typing skills
- Multi-tasking skill in a fast-paced environment
- Has strong sense of urgency
- Strong in written and verbal skills
- Ability to work well under pressure
- Accurate in delivering outputs
- DETAIL ORIENTED
- Resourceful
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