Downtown Emergency Service Center Job - 30965748 | CareerArc
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Company: Downtown Emergency Service Center
Location: Seattle, WA
Career Level: Entry Level
Industries: Government, Nonprofit, Education


Job Title: Clinical Programs Coordinator Days Off: Saturday, Sunday Pay Range: $59,179 - $66,956 annually Shift: Office Day (9am - 5pm) Location: Downtown/Pioneer Square Insurance Benefits: Medical (no premiums/payroll deductions for employee coverage), Dental, Life, Long-term Disability Other Benefits: Employee Assistance Program (EAP), Flexible Spending Account (FSA), ORCA card subsidy, Paid Time Off (34 days per year), Retirement Plan JOB DEFINITION: DESC is a multi-service agency that specializes in providing permanent supportive housing, emergency shelter, residential crisis services, and comprehensive behavioral health outpatient services for people with long-time experiences of homelessness and serious behavioral health disabilities. We utilize Harm Reduction, Trauma Informed, and Housing First practices, striving to deliver flexible services that accommodate consumer's unique needs. The Clinical Practice Coordinator will be part of DESC's Clinical Department and will report to the Director of Clinical Programs. The primary objective of this position is to assist clinical program leaders in prioritizing and developing new systems for existing programs, as well as, help to develop new projects with a focus on practice changes and improvements. This position will support clinical staff in successfully navigating change in the health care system, so that they can focus on their specialized positions and continue to provide high quality behavioral health service. The Clinical Practice Coordinator will help DESC's Clinical Department adopt healthcare integration best practices and navigate recent and future changes to Washington's Medicaid health insurance system. The Clinical Practice Coordinator must be willing and able to work in a fast-paced environment where staff availability and program needs are often changing. This position will assist in providing routine administrative tasks related to Medicaid Integrated Managed Care (IMC), Collective Medical Technology online platform, Washington Administrative Codes, Washington State laws (RCWs), King County Integrated Care Network Provider Manual, and HIPAA privacy rules. Considerable attention and skills are needed in the area of data systems and tracking for contract compliance. Time will be spent coordinating with other support departments within DESC to help prepare for yearly audits to assure compliance with all local, state and federal laws and relevant contract and procedure requirements associated with the operations within the clinical programs. Model and promote core DESC values; and participate in and provide training for staff essential to ensure the safety of the clinical programs. This position includes administrative duties associated with planning, hiring, and quality assurance/improvement. MAJOR DUTIES AND RESPONSIBILITIES:

  • Closely collaborate with Quality and Information Management Department, Medical Department, Administration and Planning Department to advance agency wide healthcare integration priorities across the clinical programs.
  • Support clinical staff in understanding and implementing Medicaid Integrated Managed Care requirements, value-based payment contract metrics, and healthcare integration initiatives. Assist in monitoring and implementing future changes as Medicaid continues to evolve.
  • Work in coordination with Clinical leadership to provide oversight of program evaluation related to Medicaid changes, workflow protocols, and service delivery. Identify additional support, resources, and information needed to support staff. Create trainings and tools to help staff successfully implement change and maintain quality.
  • Represent the Clinical Department on DESC's Chasers Steering Committee, Coordinate with Chasers staff and clinical staff to implement EHR modifications to support Medicaid IMC and healthcare integration priorities, including ensuring EHR forms reflect clinical contract requirements.
  • Represent DESC at external stakeholder meetings and communicate information back to the Clinical Department.
  • Comply with all agency policies and procedures, relevant Washington Administrative Codes, Washington State laws (RCWs), King County Integrated Care Network Provider Manual, and HIPAA privacy rules.
  • Attend and participate in relevant team meetings, agency sponsored trainings, and all-staff meetings.
  • Monitor service and other program data in order to track performance and compliance in identified program specific areas.
  • Provide support to clinical team's leadership in coaching their teams on how to adopt clinical practice changes and how this applies to direct practice work.
  • Help provide training and support to Clinical Department; assist in developing training, onboarding resources and guidelines to help new clinical staff understand clinical practices related to Medicaid IMC and healthcare integration.
  • Support clinical supervisors Liaise with key partners and stakeholders, to ensure effective operations and communication with existing and new clinical programs.
  • Provide administrative support to hiring teams and assist in training new employees.
  • Coordinate a wide range of project logistics and resource needs across clinical programs which are in several different locations. Must be willing to travel to other locations.
  • Other duties as assigned.
  • Either a bachelor's degree OR equivalent training & experience such as: associates degree and a year of relevant work experience; professional certification in project management or similar topic and a year of relevant work experience; two or more years relevant work experience, organizing, facilitating, and assisting in program planning and project or business/clinical operations.
  • Computer skills, including data entry and word processing skills/experience, or related experience with the indicated potential to learn these skills quickly.
  • Strong organizational, administrative, and interpersonal skills.
  • Strong communication and writing skills.
  • Careful attention to detail and high level of discretion & confidentiality.
  • Initiative and creativity in problem solving and system development.
  • Ability to work independently with a minimum of direct supervision with multiple demands and interruptions.
  • Ability to handle sensitive information with a high degree of professionalism.
  • Ability to communicate and work effectively with staff from various backgrounds.
  • Ability to work effectively with clients displaying a wide range of unpleasant and/or bizarre behavior.
  • Subscribe to the philosophy of cooperation, collaboration, flexibility, and adaptability across projects with the consideration and respect for clients.
  • Ability to drive agency vehicles, valid Washington State Driver's license and insurable driving record.
  • Bachelor's degree in a relevant field such as social work, public health, or business administration; master's degree highly preferred.
  • Prior experience with Medicaid billing.
  • Experience implementing quality improvement strategies.
  • Ability to set and adhere to self-driven timelines.
  • Well-developed analytic and writing skills.
  • Bilingual in Spanish/English.
  • Strong applicants can demonstrate the ability to be positive in their empathetic responses to all persons, and value a non-judgmental response to sensitive issues. Candidates should be able to accept feedback and work in a highly collaborative and potentially stressful environment.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will be required sit for long periods of time, communicate with other persons by talking and hearing, required to lift and carry items weighing up to 75 pounds and to operate computer hardware systems. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. EQUAL OPPORTUNITY EMPLOYER DESC is committed to diversity in the workplace and promotes equal employment opportunities for all staff members and applicants. The Agency will not discriminate against any employee or applicant for employment on the basis of race, creed, color, sex, sexual orientation, age, national origin, marital status, or the presence of any sensory, mental or physical disability in any employment practice, unless based on a bona fide occupational qualification. Women and minorities are encouraged to apply.

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