Hotel:Des Moines Embassy Suites
Bonus Eligible: Yes
Direct Reports: Yes - Multiple
Reports To: General Manager
The primary purpose of the All-Purpose Manager is to perform multiple cross functional responsibilities in a fast-paced and dynamic work environment as well as establish and prioritize the tasks for the hotel teams while managing several deadlines.
The All-Purpose Manager will be tasked with the following duties, responsibilities, and assignments:
Manage direct reports by ensuring Associates understand employment practices, recommending employment decisions and corrective action, supporting performance management, and implementing discipline
Clean and disinfect guest rooms and common areas within approved standards;
Conduct opening and closing of housekeeping;
Basic knowledge of laundry operations to include the ability to wash, dry, iron and fold laundry;
Complete room inspections;
Conduct room inspections, room PM as needed and identify and prioritize repairs as appropriate;
Change lock batteries, conduct interrogations and program guest room locks;
Basic engineering requirements to include minor plumbing and repairs;
Working knowledge of security devices for guest rooms and buildings;
Check in and out guests, answer phones and transfer calls;
Perform night audit duties;
Basic knowledge of front desk property management system;
Ability to setup and serve banquet events;
Assist with expediting breakfast, lunch, or dinner as needed;
Perform cooking and cleaning duties in kitchen as needed;
Demonstrate basic F&B knowledge to include, but not limited to serving customers in all areas of F&B, Banquet, Comp Services, Concierge, Restaurant and Bar areas;
Maintain records and daily reports of operations;
Ensure compliance with Atrium policies and procedures and all local, state, and federal laws and regulations;
Manage daily payroll standards and manage daily expenses within company standards;
Understand hotel emergency procedures to include fire, life and safety; and
Any and all other work as required to complete the primary purpose of the position.
Required Prior Experience:
2+ Years of experience in hotel Management or similar field
Preferred Prior Experience:
Department head experience to include Rooms and/or Food & Beverage
High School Diploma or Equivalent
Associates degree in Hospitality, Business or related field
Basic computer knowledge, including Microsoft Office
Ability to lift, pull, push up to 25lbs regularly
Experience with making and implementing HR-related decisions, Working knowledge of multiple departmental operations;
Flexibility to work mornings, days, evening, nights, weekends, and holidays
(60) Building Effective Teams
Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
(34) Managerial Courage
Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
(31) Interpersonal Savvy
Relates well to all kinds of people-up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably.
In addition to competitive compensation packages, Atrium Hospitality offers competitive benefits packages; 401k; tuition reimbursement; commissions for referred and booked hotel business; as well as discounted rates at any of our hotels for associates, their immediate family members and friends. Our associates and leaders are driven everyday to make Atrium Hospitality a great place to work and grow. Come grow with us!
EOE, including disability/vets
Empleador con igualdad de oportunidades, incluidos personas con discapacidad y veteranos
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