Des Moines Embassy Suites Job - 40246867 | CareerArc
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Company: Des Moines Embassy Suites
Location: Des Moines, IA
Career Level: Mid-Senior Level
Industries: Hospitality, Travel, Leisure

Description

Hotel: 

Des Moines Embassy Suites

Job Description

Profile: 

Telecommute: No 

Bonus Eligible: Yes 

Direct Reports: Yes - Multiple 

Reports To: General Manager 

Primary Purpose: 

The primary purpose of the All-Purpose Manager is to perform multiple cross functional responsibilities in a fast-paced and dynamic work environment as well as establish and prioritize the tasks for the hotel teams while managing several deadlines.

Work Performed:

The All-Purpose Manager will be tasked with the following duties, responsibilities, and assignments: 

  • Manage direct reports by ensuring Associates understand employment practices, recommending employment decisions and corrective action, supporting performance management, and implementing discipline 

  • Clean and disinfect guest rooms and common areas within approved standards;  

  • Conduct opening and closing of housekeeping;  

  • Basic knowledge of laundry operations to include the ability to wash, dry, iron and fold laundry;  

  • Complete room inspections;  

  • Conduct room inspections, room PM as needed and identify and prioritize repairs as appropriate;  

  • Change lock batteries, conduct interrogations and program guest room locks;  

  • Basic engineering requirements to include minor plumbing and repairs;  

  • Working knowledge of security devices for guest rooms and buildings;  

  • Check in and out guests, answer phones and transfer calls;  

  • Perform night audit duties;  

  • Basic knowledge of front desk property management system;  

  • Ability to setup and serve banquet events;  

  • Assist with expediting breakfast, lunch, or dinner as needed; 

  • Perform cooking and cleaning duties in kitchen as needed;  

  • Demonstrate basic F&B knowledge to include, but not limited to serving customers in all areas of F&B, Banquet, Comp Services, Concierge, Restaurant and Bar areas;  

  • Maintain records and daily reports of operations;  

  • Ensure compliance with Atrium policies and procedures and all local, state, and federal laws and regulations;  

  • Manage daily payroll standards and manage daily expenses within company standards;  

  • Understand hotel emergency procedures to include fire, life and safety; and 

  • Any and all other work as required to complete the primary purpose of the position. 

Qualifications

Required Prior Experience:

2+ Years of experience in hotel Management or similar field

Preferred Prior Experience:

Department head experience to include Rooms and/or Food & Beverage

Required Education:

High School Diploma or Equivalent

Preferred Education:

Associates degree in Hospitality, Business or related field

Required Technology:

Basic computer knowledge, including Microsoft Office

Preferred Technology:

Workday

Physical:

Ability to lift, pull, push up to 25lbs regularly

Other:

Experience with making and implementing HR-related decisions, Working knowledge of multiple departmental operations;

Flexibility to work mornings, days, evening, nights, weekends, and holidays

Competencies:

(60) Building Effective Teams

Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

(34) Managerial Courage

Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.

(31) Interpersonal Savvy

Relates well to all kinds of people-up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably.

In addition to competitive compensation packages, Atrium Hospitality offers competitive benefits packages; 401k;  tuition reimbursement; commissions for referred and booked hotel business; as well as discounted rates at any of our hotels for associates, their immediate family members and friends.  Our associates and leaders are driven everyday to make Atrium Hospitality a great place to work and grow.   Come grow with us!

EOE, including disability/vets

Empleador con igualdad de oportunidades, incluidos personas con discapacidad y veteranos


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