Deloitte Job - 31492767 | CareerArc
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Company: Deloitte
Location: Arlington, VA
Career Level: Mid-Senior Level
Industries: Business Services, Consulting


Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in its core culture? If so, Deloitte could be the place for you! Join our team of Government and Public Service (GPS) practice which supports large scale transformations by leveraging ServiceNow and take your career to the next level!


Work you'll do


As a Senior Manager within the team, you will:

•Lead the full life cycle implementation of ServiceNow solutions from requirements, design, development, and deployment

•Organize and deliver service management consulting services on a cross-section of complex projects

•Responsible for the development of business and vendor relationships

•Lead pursuit teams focused on new opportunities and lead major aspects of the proposal development process

•Responsible for project(s) financials including development of financial plans

•Lead day-to-day interactions with executive clients and Deloitte team

•Establish relationships in strategic client positions; negotiate, lead, and facilitate these relationships

•Display both breadth and depth of knowledge regarding functional and technical issues

•Provide counseling/coaching, leadership and support for delivery teams and staff

•Actively participate in staff recruitment and retention activities providing input and guidance into the staffing process

•Focus on managed revenue targets as well as achieving quarterly or yearly sales objectives for new business

•Lead business development initiatives to grow the ServiceNow GPS practice

•Manage resources and budget on client projects

•Client-based travel, up to 50%


The team


Enterprise Technology


Our Enterprise Technology (EnTech) team works with clients to transform their technology delivery by collaborating with CIOs, Technology Executives, and their teams. Together we work to establish IT operating models based on the implications of next generation and advanced technologies, new and evolving service models for technology, and the operational expectations of an organization.


Our team of experienced technologists understand the interwoven nature technology plays in all aspects of today's business environment and focus on helping our clients shift from foundational delivery of technology to being the strategic business partner and catalyst for change. Our Agile/DevOps/Lean technology experts work to transform the workforce of our clients into the next generation of technology service delivery teams.




•Experience with ServiceNow IT Service Management and IT Operations Management, additional module experience preferred

•Bachelor's degree in computer science or business-related field

•7+ years of relevant consulting or industry experience in IT Service Management, transformation or strategic initiatives

•3+ years in a technical or functional leadership role

•Experience mentoring and coaching others

•Proven leadership skills demonstrating strong judgment, problem-solving, and decision-making abilities

•Experience managing senior-level client relationships

•Experience presenting to clients or other decision makers to present and sell ideas to various audiences (technical and non-technical)

•Pre-sales, proposal, and RFP experience

•Proven track record of consistently attaining managed revenue targets as well as achieving quarterly or yearly sales objectives for new business

•Ability to obtain and maintain the required Clearance for this role


•Experience implementing ServiceNow custom application development

•Masters of Business Administration (MBA) degree

•Prior professional services, Government consulting or higher education experience

•Deep functional knowledge around ITIL processes


How you'll grow


At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Center.




At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.


Deloitte's culture


Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.


Corporate citizenship


Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte's impact on the world.


Recruiter tips


We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you're applying to. Check out recruiting tips from Deloitte professionals.


As used in this posting, “Deloitte” means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. Certain services may not be available to attest clients under the rules and regulations of public accounting.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: E20SMRGTSO01-SN

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