Deloitte Job - 41001292 | CareerArc
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Company: Deloitte
Location: Minneapolis, MN
Career Level: Associate
Industries: Business Services, Consulting


Position Summary

Are you passionate about technology and interested in joining a community of collaborative colleagues who respectfully and courageously seek to challenge the status quo? If so, read on to learn more about an exciting opportunity with Deloitte's Information Technology Services (ITS). We are insatiably curious and life-long learners focused on technology and innovation.

Work you'll do

The Mobility Center of Excellence (COE) offers a robust PDA program for all Deloitte professionals having a business need for a mobile device. The program is responsible for complete management of the Finance and Operations of all mobile devices (Smartphones & Mobile Internet) for USI and US practices and growing globally. This involves managing internal demand, billing and usage, audits, and administrative maintenance of Smartphones and MiFi or Air Cards not limited to supporting employee new hires, separations and LOA procedures related to mobile devices and supporting content management.


  • Lead and assist with vendor project work and process execution, owning the coordination of roles and responsibilities as directed.
  • Identify, document & report findings including deviations & non-conforming work.
  • Proactively provide internal communication regarding onsite vendor policy and/or language discrepancies and recommend changes.
  • Work with the departments and other stakeholders to update and propose content modifications, brand recommendations as needed; communicates on status of action resolution with leadership.
  • Report to management, the issues that requires attention and seek corrective actions.
  • Formally document findings.
  • Perform necessary follow-up which include collaborative discussions with appropriate colleagues and stakeholder(s) on status of action and resolution.
  • Aids in the creation of gap analysis to any new/changed regulations, content, policy and or communications.
  • Work on ServiceNow tickets, primarily escalations, to assist users with mobile device related issues and queries as needed.
  • Provide customer service in a timely manner through emails, telephone and assist users with the relevant queries.
  • Educate and guide users through simple communication and guidance that align with current mobility and compliance procedures related to the Deloitte smartphone program.

The team

Information Technology Services (ITS) helps power Deloitte's success. ITS is the engine that helps to drive Deloitte, which serves many of the world's largest organizations. We develop and deploy cutting-edge internal and go-to-market solutions that help Deloitte operate effectively and lead in the market. Our reputation is built on a tradition of delivering with excellence.

The ~2,200 professionals in ITS deliver services internally including:

  • Cyber security
  • Technology support
  • Technology & Infrastructure
  • Application development and management
  • Relationship management group
  • Strategy
  • Deployment
  • PMO
  • Financials
  • Communications

For more information on ITS, you can visit our dedicated recruitment page at

Technology Support Services

The Technology Support Services (TSS) team is ITS's first line of contact with personnel. Providing walk-up support, asset management, PC compliance, and mobile devices support, TSS provides hands-on support to Deloitte employees.



  • Bachelor Degree or a minimum of 5 years equivalent business work experience in a service firm or corporate environment.
  • Very strong self-starter and analytical ability to lead project staff and self-manage project goals to follow through on time sensitive and highly confidential processing.
  • Strong ability to learn and master the knowledge of multiple outside vendors' software and technology tools, such as web based administrative tools, vendor extranets, and reporting tools.
  • Ability to work in an environment that requires daily flexibility to change processes and procedures to meet team goals and responsibilities.
  • Ability to present ideas and business recommendations for the redesign of specific processes.
  • Strong interpersonal, communication, and negotiation skills. Strong team building skills. Daily relations and communication will be with all levels of internal and vendor contacts. Daily work and communication strongly depends on team building skills.
  • Strong Excel skills preferred. Daily work depends on database administration.
  • Knowledge of SAP HR, SharePoint and ServiceNow.
  • Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
Recruiting tips

From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.


At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Professional development

From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. Learn more about our commitment to developing our people.

As used in this posting, "Deloitte" means Deloitte Services LP, a subsidiary of Deloitte LLP. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Deloitte will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws. See notices of various ban-the-box laws where available.

Requisition code: 53529

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