Medallia Certified Configuration Specialist
Are you aprofessional that loves to be on the cutting edge, thinking about waysorganizations and governments can become more citizen-centric in accomplishingtheir missions? Do you have experience with measuring customer satisfaction? If so, Deloitte is the place for you! Help bring the power of CXMeasurement to our Government and Public Services clients and transform howthey engage with their users. A career within our growing practice willoffer you unique exposure to consulting capabilities, industry expertise andtrusted methodologies, as well as cutting-edge creative prowess.
Work you'll do
As a Medallia Specialistfor CX Measurement workstreams you will:
- Work with senior team members to carry out the design, build, and management of CX feedback tools
- Participate in the implementation design, setup, and review processes
- Identify improvements to existing feedback products and processes
- Utilize Medallia software knowledge to configure surveys and reports
- Work with client teams in resolving technical/system related inquiries
- Provide quality assurance support when providing new features to clients
- Serve as a subject matter expert for technical questions.
- Lead discovery-related conversations, workshops, and associated deliverables for stakeholders
- Maintain responsibility for completion and accuracy of work products
- Develop your skills through training courses, mentoring, and daily interaction with clients
CustomerStrategy & Applied Design, Government and Public Service practice
OurCustomer Strategy & Applied Design team focuses on helping clientsdiscover, design, and prototype customer engagement strategies and innovationportfolios to create and drive change in a digital world. We bring knowledgeand offerings to uncover the behaviors, motivations and preferences of ourclients' customers and develop new experiences for them. Our team ofprofessionals has deep capabilities in Customer Experience Transformation,Customer Experience Measurement, Voice of the Customer Analytics, Voice of theCustomer Technology Implementation within the Government and Public Servicemarket. Our Customer Experience Measurement team delivers a set ofcustomer focused work:
Customer Experience Transformation Design |
Help clients build capabilities to better understand customer and citizenvalue drivers and make choices about how to best serve the markets and segmentsthrough digital, social, and mobile channels; optimize program and servicedecisions and shape the most strategic issues on the customer and citizenengagement agenda
Customer Experience Measurement
| Helpclients improve the quality, nature and power of measurement tools that capturesentiment of customer, citizen and the organization at each and every touchpoint. Inform survey architecture and questionnaire design
Voice of Customer Analytics
| Helpclients create analysis and analytical programs to help uncover root causes ofcustomer pain points and strengths that are driving positive experiences. Help create sustainable and repeatable approaches to delivering insights on anongoing basis
Voice of Customer Technology Implementation
| Help clients understand, envision and articulate VOC/EFM Technology as acritical tool set aligned with their organization's mission and agenda – andthen craft a plan to embed everything they do with the latest technologysolutions and business models to compete in the marketplace for customers andtalent; implement EFM tools and help clients drive the best results from theirtools
- Bachelor's degree in Information Technology, Systems or related field
- 4 or more years of experience successfully working with clients while leveraging survey software
- Medallia certification
- Proven ability to effectively prioritize workload and meet deadlines
- Proven skills demonstrating strong problem-solving and decision-making skills
- Must be able to obtain and maintain required clearance for this role
- Prior professional experience supporting federal clients
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Requisition code: E21NATCACSTR116-CM
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