Delaware North Job - 30963976 | CareerArc
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Company: Delaware North
Location: Buffalo, NY
Career Level: Associate
Industries: Hospitality, Travel, Leisure


Our Exciting Work Environment

This position will be based out of Delaware North's new global headquarters, a state-of-the-art, 12-story, mixed-use building in downtown Buffalo, N.Y. The headquarters facility, reflective of our values, integrates the latest advances in environmental, energy conservation and office design.

The Opportunity

The Training Lead will execute the training and support programs for the roll-outs and implementations. In addition, this role will support the Training and Development Manager in ongoing development and maintenance of learning programs and serve as a leader for the team of Trainers.


  • Deliver training programs to designated company units
  • Respond to support requests - provide remote and on-site support to unit personnel
  • Provide guidance, mentorship and management of trainers
  • With the Training Manager, provide oversight and coordination for training schedules, deliverables, and evaluations
  • Recommend alternative instructional strategies to improve the effectiveness and efficiency of the training program
  • Lead and/or participate in work sessions with SMEs
  • Recommend alternative instructional strategies to improve the effectiveness and efficiency of the training program
  • Assist in implementation of actions necessary to ensure effective integration of training requirements, resources, and delivery plans


  • Bachelor's degree or equivalent experience
  • Technical or Soft Skill training certifications/licenses preferred
  • Min 7 years' of relatable training and or applicable industry experience.
  • Ability to communicate with stakeholders at all levels across the organization.
  • Demonstrated project and change management experience.
  • Exceptional organizational skills; detail-oriented
  • Ability to work both independently and collaboratively
  • Understanding of adult learning principles preferred
  • Strong working knowledge navigating Enterprise LMS and database systems.
  • Familiar with broad spectrum of instructional solutions available to achieve learning outcomes.
  • Experience with Saba LMS, SharePoint, Articulate and other web training content authoring tools.
  • Proficient in use of PC systems; and MS Office including Word, Excel, Power Point and Access.
  • Up to 80% travel will be required for this role
Who We Are

At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.

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