Exciting opportunity to join a team of pharmacy experts as a Customer Service Representative. In this role, the Texas registered pharmacy technician will take in-coming calls from members and providers, providing professional phone assistance to all callers through the criteria based prior authorization process. The ideal candidate must maintain complete, timely, and accurate documentation of all approvals and denials, and transfers all clinical questions and judgment calls to the pharmacist.
At minimum 4 months experience as a pharmacy technician
Current pharmacy technician registration with the Texas Board of Pharmacy license is required
Candidate must have the ability to deal with a diverse customer base in a friendly and confident manner (internal and external customers)
Excellent communication skills (oral, written, grammar, listening)
PC Windows experience required Basic math skills required (addition, subtraction, multiplication, division)
Ability to maintain confidentiality
Call Center Experience
GED or High School Diploma
It's a new day in health care.
Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation's premier health innovation company. Through our health services, insurance plans and community pharmacists, we're pioneering a bold new approach to total health. As a CVS Health colleague, you'll be at the center of it all.
We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.
CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran – we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team. Please note that we only accept applications for employment via this site.
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