The Senior Branch Manager, Infusion Operations has ultimate oversight and accountability for all operational functioning of a Coram Infusion Services Branch. In this role you will be responsible for maintaining high levels of productivity, quality, and patient satisfaction in a complex clinical environment while meeting or exceeding regulatory requirements and company standards.
The Senior Branch Manager sets the culture and direction for the branch by clearly defining objectives and setting and refining process to ensure that the branch contributes to the short and long term goals of Coram. The Senior Branch Manager is responsible for managing, either directly or via department managers, operations of the Pharmacy, Nursing, Admissions, and Inventory/Warehouse functions of the branch. He or she is responsible for containing costs and ensuring an efficient operation of the branch.
Supports growth and contributes to the bottom line by demonstrating effective cost containment, high levels of customer service and high quality results through purchasing, inventory, patient care, and clinical operations.
Successfully and consistently executes short-term business plans, ensuring deadlines and performance standards are met.
Manage work flow processes that are consistent with Operations within the Coram business to ensure fluidity of operational effectiveness and compliance with policies, procedures, and regulatory bodies.
Facilitates and maintains cross-functional relationships both within Coram and within the enterprise.
Optimizes resource allocation to achieve maximum productivity of workforce while meeting the evolving needs of the business.
Monitors branch performance through routine metrics and daily engagement with all disciplines and corresponding processes.
Conduct spot quality checks and audits to ensure branch is functioning according to the highest level of compliance and regulatory standards
Oversees talent lifecycle for all branch staff, including (but not limited to) hiring, onboarding, training, performance evaluation, coaching, development, and terminations as necessary.
Guide teams through challenging patient and referral source interactions and troubleshoot to ensure positive customer satisfaction.
Uses metrics to measure and drive success. Redirects team as necessary to achieve metric-based goals.
Defines and communicates expectations for all leaders and corresponding teams. Holds colleagues and self accountable to expectations.
Minimum of 5 years experience required
Minimum of three years of management experience
Healthcare / Home Infusion services industries
Insurance and payor processes
Relevant hospital policies and procedures
Clinical concepts and medical conditions likely to be treated via infusion services
Prior operational experience in a healthcare setting preferred; experience with home infusion services preferred
Bachelor's Degree or education combined with commensurate work experience required
At Coram, a CVS Health business, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.
We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.
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