CVS Health Prescription Records team serves as the sole managing interface for CVS Retails' legal, subpoena, regulatory, attorney, patient and third-party record demands for patient and prescriber prescription records. This position will handle incoming customer inquiries by phone, fax and email in a contact center environment. Data processing of these requests while ensuring the accuracy of details provided, along with incorporating Protected Health Information, Personally Identifiable Information, to satisfy regulatory demands and subpoena demands in accordance with state and federal HIPAA/Privacy requirements.
The typical pay range for this role is:
Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.
-1 to 2 years of experience working with sensitive information and or HIPAA, or
-1 to 2 years of experience working in a Call Center environment where a high degree of accuracy and attention to detail are required.
-Ability to work with a high volume, production oriented, time sensitive Call Center environment.
-Must maintain the strictest level of confidentiality when dealing with confidential information and Protected Health Information at all levels.
-Strong organization skills, ability to multi-task, prioritize work, maintain flexibility, and manage expectations while meeting scheduled deadlines.
-Must be able to function well in a professional team environment.
-Proficiency in data entry, Microsoft Word and Excel, Microsoft Outlook and the ability to master other related department applications.
-Ability to handle inquiries, and exercise good judgment and apply critical thinking skills to solve problems.
-BS degree or equivalent work experience.
-Customer Service experience.
-Prior Patient Prescription Records experience.
-Legal or paralegal experience.
- High School diploma or equivalent experience required.
- Associates degree or equivalent certificate is preferred.
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