CVS Health Job - 39206470 | CareerArc
  Search for More Jobs
Get alerts for jobs like this Get jobs like this tweeted to you
Company: CVS Health
Location: Dallas, TX
Career Level: Associate
Industries: Retail, Wholesale, Apparel


Job Description
This role is working remotely. Once COVID restrictions are lifted, this position will require travel to meet in person with members around Dallas County 50% of the time.

The Clinical Team Lead is accountable to leadership to support the day-to-day operations of the team. This position has no supervisory oversight of staff. However, does require a solid understanding of the workflows, policies and procedures to ensure the team is functioning at a successful level, as evidenced by meeting performance guarantees and plan sponsor expectations. The role requires promoting cooperation and team-building between all department members.

Fundamental Components/Expectations
• Serve as a content model expert for the regional team
• Mentor team regarding best practice standards, quality of interventions, problem resolution and critical thinking
• Provide support to the CM staff in real time
• Provide support ongoing to ensure adherence to plan sponsor performance targets
• Must be able to articulate the requirements to meet each performance goal
• Provides ongoing education to staff regarding opportunities and processes
• Will review and have a solid understanding of Policies and Procedures and support these
• Will provide support and education related to critical thinking and problem solving
• Escalated Case resolution and team education post resolution
• Communicate effectively with a variety of audiences
• Collaborate effectively with various levels of peers, leaders, and cross-functional partners to maintain quality metrics and understand/influence opportunities for process improvement.
• Organized and able to prioritize tasks:
• Assists Supervisors with reports as assigned to understand trends and how best to maintain high level of service
• Maintain adjusted caseload
• May assist with project logistics including agenda, meeting arrangements and minutes
• Collect and write up success stories as needed
• Precept Staff as needed
• Serve as a Subject Matter Expert regarding daily workflows
• Support a positive work environment that promotes the concept of teamwork
• Team Lead will consult frequently with the Regional Supervisor/Manager and keep line of communication open
• Team Leads may assume the task list duties for CM PTO and work those cases accordingly

Required Qualifications
- 2 years of clinical experience required
- Requires proficiency with computer skills which includes navigating multiple systems and keyboarding
- Excel experience preferred
- Time-efficient and highly organized
- Exceptional communication skills
- Ability to mentor and support staff to meet business needs
- Ability to work independently

Preferred Qualifications
- 3-5 years managed care experience
- Requires proficiency with computer skills which includes navigating multiple systems and keyboarding
- Bilingual preferred

- Minimum of an ASN or a Master's degree in Behavioral/Mental Health or related field.
- Active unrestricted State Licensure in applicable functional area. RN, LPC, LCSW, LMFT or LMHC (Master's prepared).
- Will be expected to obtain and maintain multi-state licensure.

Business Overview
At Aetna, a CVS Health company, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.

We are committed to maintaining a diverse and inclusive workplace. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, gender, gender identity, age, disability or protected veteran status. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

 Apply on company website