Develops strong external and internal relationships to achieve customer satisfaction, revenue, membership and earnings objectives for existing customers in assigned business segments, products and geographies.
Develops a mutually rewarding working relationship with various client contacts to ensure renewal of case and retention.Follows through on outstanding issues to the point of resolution.Offers creative product and service solutions to address client's evolving needs.Monitors on an on-going basis client's product lines and services to ensure client's needs are being met. Executes tactical components of the account team's business plan for each customer.Collaborates with account team members and functional support areas on more complex product or service issues to ensure client's needs.Collaborates cross-functionally to identify, implement and monitor the customer's service efficiencies, including performance guarantees.Collaborates with team members on case installation to manage the integration of client's and Aetna's internal organizations, ensuring a smooth installation.
2-5 years industry or customer service experience.Multi-functional experience, e.g., underwriting. Insurance license, as required by state law.College degree or equivalent work experience.
Additional Job Information
Self funding knowledge a plus
SalesForce experience a plus
Stop Loss knowledge a plus
Time management skills
Bachelor's degree or equivalent experience
Percent of Travel Required
10 - 25%
Aetna, a CVS Health company, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.
We are committed to maintaining a diverse and inclusive workplace. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, gender, gender identity, age, disability or protected veteran status. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.
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