CPI Security Job - 32967179 | CareerArc
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Company: CPI Security
Location: Charlotte, NC
Career Level: Entry Level
Industries: Consumer Services

Description

We are looking for a Central Station Operator who will join our innovative and growing team at our headquarters in Charlotte, NC. This individual will receive and process alarm events from residential and commercial customers in a timely manner, while providing an excellent customer experience by being a friendly voice at CPI Security. This is a fantastic opportunity to earn a great performance-based income, while providing a valuable service to our customers.

Key Responsibilities

  • Receive and handle incoming calls from customers ranging from general inquiries to technical support issues
  • Field and process incoming alarm events from residential and commercial properties and conduct outbound contact calls as needed
  • Initiate outbound calls to residential and commercial customers to conduct periodic tests on property's security system
  • Conduct outbound outreach to residential and commercial customers to verify contact information
  • Perform processing demonstrations of CPI's Real Time Response product
  • May have additional duties as assigned by Management

Job Requirements/Experience

  • High school diploma, some college preferred
  • Minimum 2 years customer service experience is required
  • Take pride in delivering excellent customer service
  • Available to work flexible work schedule
  • Thrive in a busy, fast-paced environment
  • Excellent organizational and analytical skills
  • Strong interpersonal and problem-solving skills with the ability to multi-task

What's In It For You

  • Competitive pay and educational assistance
  • Great medical, dental, vision, short- & long-term disability and life insurance options
  • Company paid holidays, floating holiday and paid time off (PTO)
  • 401(k) plan with competitive company match
  • On site state of the art fitness facility, onsite café, walking trail, basketball court and a dedicated Fitness Director
  • Paid Volunteer and Charitable Engagement Opportunities
  • Birthday and Work Anniversary Rewards


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