FULL TIME BENEFITED
The VNA Hospice RN Night Facilitator will be responsible to perform Quality Assurance activity, receive and coordinator information from incoming calls for service, facilitate client requests, and perform VNA Hospice and Palliative Care nursing visits and urgent admissions between the hours of 4:40 p/m and 8:00 a.m. This position will also act as a secondary support for Home Health services as required. This position must consistently exercise discretion and judgment and refers to other community resources as necessary. Demonstrates excellent customer service performance in that his/her attitude and actions are consistent with the standards contained in the Vision, Mission and Values of Covenant HealthCare and the commitment to Extraordinary Care for Every Generation.
Assists with coordination of patient care with other members of the Hospice and Home Care team. Provides problem solving skills to assist with the immediate issue and coordination of ongoing care. Interfaces with other units to maintain positive team relations. Role models professional nursing behaviors consistent with Covenant HealthCare Mission, Vision and Values. Represents agency to the public in a positive cooperative manner. Answers inquiries for all services. Triages care requests and makes patient visits during evening and night hours, as necessary. Completes appropriate/necessary documentation in a timely fashion. Communicates identifies issues/visit reason with the Case Manager. Updates POC as necessary. Demonstrates understanding of Hospice philosophy, hospice symptom management techniques and comfort care. Demonstrates understanding of the hospice levels of care and when to initiate a change. Demonstrates understanding of hospice regulations and requirements. Functions with awareness of and application of safety issues as identified within the institution. Demonstrates appropriate and professional communication with staff, physicians and ancillary departments to solve problems in patient care delivery. Demonstrates an understanding of appropriate emergency responses and the ability to remain calm. Acts as a liaison between physician and RN (verbal order, follow up calls). Coordinates information received from patients/families with staff providing care. Completes hospice intake process for incoming referrals. Responsible for special projects. Performs CQI activities as assigned. Supports organizational policies. Keeps the manager informed of patient care (call events) and notes recommendations on Quality Assurance issues. Maintains records in accordance with agency requirements. Participates in development, revision and implementation of policies and procedures. Assumes responsibility for personal growth. Demonstrates excellent customer service. Maintains confidentiality with all information in the appropriate manner. Contributes to organization success targets for patient satisfaction and net operating margins. Other duties as assigned.
EDUCATION/EXPERIENCE REQUIREMENTS Current Registered Nurse license in the State of Michigan required. Bachelor of Nursing degree preferred. Hospice experience required. Two (2) years of hospice experience in an accredited and certified agency preferred. Quality Assurance experience preferred.
KNOWLEDGE/SKILLS/ABILITIES Knowledge of current nursing practice. Customer service focus. Able to operate with minimal supervision. Knowledgeable regarding availability of community resources. Valid driver's license. Excellent communication skills, both verbal and written. Computer knowledge, both VNA and software used within the VNA system. Demonstrates problem solving skills. Ability to type. Reliable transportation and proof of insurance.
WORKING CONDITIONS/PHYSICAL DEMANDS Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards. Frequent standing, walking, talking, hearing, and tasting/smelling. Frequent near, midrange and far vision, depth perception, visual accommodation, color vision and field of vision. Frequent lifting up to 50 lbs. Occasional sitting, twisting, lifting, carrying, pushing, pulling, climbing, balancing, stooping, kneeling, crouching, squatting, crawling, reaching, handling, and feeling. Occasional lifting 51-100 lbs.
NOTICE REGARDING LATEX SENSITIVITY IN APPLICANTS FOR EMPLOYMENT.
It has been determined that Covenant HealthCare cannot provide a latex safe or latex free work environment at any of its facilities. Unfortunately, that means that any individual, including an applicant or an employee, is likely to be exposed to latex while on Covenant's premises. Therefore, latex tolerance is considered to be an essential function for any position with Covenant.
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