FULL TIME BENEFITED
The Clerical MA is responsible for appropriately scheduling patient appointments and adequately verifying/updating and entering patient demographic and insurance information in a manner that minimizes errors/rework and maximizes revenue for services provided. Individual is responsible for clinical assistance to physicians. Observes strict patient confidentiality and adheres to policies and procedures.
The Clerical MA demonstrates excellent customer service performance in that his/her attitude and actions are at all times consistent with the standards contained in the Vision, Mission and Values of Covenant HealthCare and the commitment to Extraordinary Care for Every Generation.
Schedules office appointments, referrals/ authorizations and outpatient diagnostic testing for patients. Assures proper filing of test results, hospital information and other pertinent information in patient chart.
Obtains/verifies/updates patient demographic information and obtains/verifies insurance eligibility and benefits, entering necessary updates to system for billing purposes. Processes/tracks medical “release of information requests” consistent with HIPAA and other requirements. Distributes charts to providers in a manner that minimizes patient wait times.
Process, enter and collect for patient out-of-pocket costs, including prior outstanding balances, at time of visit. Balances daily cash and prepares/delivers bank deposit.
May provide Initial patient assessment, takes vitals, patient history, assist with office procedures. Responsible for prescription refills and triaging patient calls and responding as appropriate.
High school diploma (or equivalent) required.
Post-high school education/training in medical insurance billing and/or medical terminology preferred.
BCLS certification preferred.
Minimum of two years' recent (within 5 years) physician office experience providing initial patient assessment, taking vitals and patient history, and assisting with office procedures in a front desk capacity responsible for insurance and demographic verification/update and determination/collection of patient out-of-pocket costs (copays/deductibles/non-covered services) for all major insurance carriers.
Knowledge of coordination of benefits and how to properly determine primary status, as well as the ability to verify/interpret insurance benefits.
Knowledge of proper “release of information” standards.
Knowledge of proper cash receipts handling procedures.
Demonstrated knowledge of and ability to practically apply medical terminology.
Excellent oral communication and interpersonal skills.
Computer-based office practice management experience required.
Ability to type 40 words per minute
Ability to remain calm and courteous in stressful/difficult situations.
Ability to maintain confidential information.
WORKING CONDITIONS/PHYSICAL DEMANDS
Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.
Constant handling, feeling, talking, hearing, tasting, smelling, and near vision
Frequent lifting up to 10 lbs.
Frequent standing, walking, twisting, reaching, depth perception, and field of vision
Occasional lifting up to 50 lbs.
Occasional sitting, lifting, carrying, pushing, pulling, stooping, kneeling, crouching, squatting, crawling, and far vision
NOTICE REGARDING LATEX SENSITIVITY IN APPLICANTS FOR EMPLOYMENT.
It has been determined that Covenant HealthCare cannot provide a latex safe or latex free work environment at any of its facilities. Unfortunately, that means that any individual, including an applicant or an employee, is likely to be exposed to latex while on Covenant's premises. Therefore, latex tolerance is considered to be an essential function for any position with Covenant.
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