Cleveland Clinic Mercy Hospital Job - 39276828 | CareerArc
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Company: Cleveland Clinic Mercy Hospital
Location: Canton, OH
Career Level: Associate
Industries: Healthcare, Pharmaceutical, Biotech


QUALIFICATIONS:High school graduate or equivalent required. Previous medical clerical experience required, Radiology experience preferred. Minimum typing requirement of 30 WPM and must pass a medical terminology test. Strong computer and customer service skills required. NATURE OF WORK: Provides overall support services functions according to radiology practice standards. Orders imaging examinations per physician orders. Ensure accurate documentation of exam information, as evidenced by lack of errors. Responds to telephone/verbal requests and inquiries for service from patients, physicians and other appropriate health care professionals. Interacts with customers via telephone and in person, to gather and obtain appropriate information relating to exam. Provides general information to health care professionals and patients. Assists in training new employees. Schedules diagnostic tests with patients and physicians offices, verifying all necessary information pertinent to the scheduled exam. Utilizes computer software program to schedule all procedures. Adheres to departmental downtime procedures specific to the department when HIS and/or RIS experiences scheduled/unscheduled downtimes. Provides copies of outpatient schedules for pre-registration purposes with all insurance information required to streamline the outpatient process. Coordinates the collection of co-pay from outpatients in conjunction with Patient Registration policy and keeps a journal of all payments collected. Facilitates effective operations of the department. Directs all patient inquiries to appropriate area/staff. Informs clinical staff of patients waiting for studies beyond a prescribed time limit, in accordance with department standards. Initiates, as appropriate, on-call procedures for technologists, nurses and radiologists for studies needed after normal operating hours and weekends. Performs copying , filing and assists with all support functions, as needed. Maintains on-call roster for specialty areas and radiologists  

Keywords: Clerical, Administration, Medical Office Manager, Office Administrator, Secretary

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