CenturyLink Job - 30918044 | CareerArc
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Company: CenturyLink
Location: Phoenix, AZ
Career Level: Associate
Industries: Telecommunications, Broadcasting

Description

About CenturyLink

CenturyLink (NYSE: CTL) is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the worlds best networking company by solving customers increased demand for reliable and secure connections. The company also serves as its customers trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.

Job Summary

We are currently looking for a great Talent Development Consultant (Contact Center Trainer) to join our team in Phoenix! This person would be facilitating new hire training programs for customer care and retention as well as additional trainings.

Job Description

Under limited supervision conducts a variety of training programs supporting processes, products, systems, and/or methodologies.
Maintains records of training activities and employee progress.
Researches, analyzes, and recommends appropriate training programs.
Demonstrates effective facilitation skills.
May perform on the job training support activities.
Identifies, selects, or adapts training courses, tools and/or training aids to intended audience.
Develops relationship with assigned internal customers to establish ongoing consideration of training effectiveness and efficiency.
Evaluates effectiveness of training programs by reviewing team resources; including Level 1 feedback, facilitation observations; etc

Essential Job Functions:
1. Coaching sales professionals to improve knowledge and skills
2. Participate on cross functional teams to improve programs, processes, etc.
3. Support internal initiatives
4. Deliver programs to fulfill client needs
5. Facilitate training on a select number of topics to specified level of the organization

Qualifications

Preferred Qualifications & Skills:

  • Knowledge of the applicable channel's business processes, product set, pricing, ordering and billing systems with basic skills.
  • Demonstrated skills in effectively conducting training in the following forums: one-on-one, classroom or virtual learning utilizing web conferencing tools, Adobe Connect, and other tools.
  • General understanding of how to use effective coaching techniques.
  • Foundation knowledge of how to read analytics reports.
  • Good time management skills and ability to prioritize appropriately.
  • Previous sales experience is preferred
  • Bachelor's degree or equivalent education and relevant experience.
  • 2 - 4 years of related experience
  • Must be able to travel 25% of the time
Education Bachelors or Equivalent

Alternate Location: US-Arizona-Phoenix

Requisition #: 217199

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, protected statuses). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.


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