CenturyLink (NYSE: CTL) is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the worlds best networking company by solving customers increased demand for reliable and secure connections. The company also serves as its customers trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.Job Summary
The Center Sales & Service Associate responds to phone calls in a fast-paced inbound contact center promoting and selling CenturyLink products and services to our Small Business clients. Successful Center Sales & Service Associates must respond with a high sense of urgency while providing extraordinary customer service. This will include answering questions regarding client accounts, fulfilling orders as well as troubleshooting problems. Our goal is to assist our clients with a first call resolution.Job Description
Provide world class client experience by building and maintaining strong customer rapport.
Consult with clients to gather information and make recommendations for their communication and professional needs by up-selling new features and services that meet the clients needs as well as retaining their business.
Receive/resolve CenturyLink Small Business client concerns and general inquiries via inbound calls with regards to service, billing, payment and other service-related issues.
Utilize a variety of computer systems/screens simultaneously to process sales and service orders
Maintain and improve speed, accuracy and quality results by adhering to standards and guidelines
Participate in educational opportunities to maintain current job and product knowledge.
Ability to meet and exceed monthly sales and retention goals
Quality communications skills
Computer literate: proficient and comfortable with multi-tasking within several computer applications/systems
Ability to adhere to department metrics while handling a high volume of phone calls in a structured environment. This includes adhering to work schedule/attendance, call times, and quality metrics.
Must be flexible to work various shifts Monday to Friday 6:00am-6:00pm including mandatory overtime and holidays as needed
Our training program consists of 6 weeks of paid training, Monday-Friday, 8:00am-5:00pm. MUST be able to attend entire training without time off!
Competitive Pay and Sales Incentives!
No late nights! No Weekends!
Fantastic Medical, Dental and Vision, offered after 30 days of employment for you and your family!
Paid Vacation-1 week of vacation after 6 months of employment!
Company prepaid tuition program after 90 days of employment!
401K Plan with company match!
Discounts on CenturyLink Products and Services!
Alternate Location: US-Arizona-Phoenix
Requisition #: 217067
This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/
This position is part of a bargaining unit and represented by a union. Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b) required to pay union dues, but not join the union as a condition of employment; or (c) free to chose whether or not to join the union, but if you do join the union you would be obligated to pay union dues.
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, creed, veteran status, disability, medical condition, genetic characteristic or information, age, sex, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
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