Boulder Community Health was recently honored as Best Local Employer by the Daily Camera in the 2018 Boulder County Gold, their People's Choice Awards for businesses in Boulder County. Come join us and be a part of an independent, community-focused health system and feel good knowing that your work will make a difference in people's lives and be a positive contribution to the community.POSITION SUMMARY
Responsible for managing the overall customer service and support of the IT ambulatory, ancillary, and imaging systems used within Boulder Community Health. Specifically:
- Oversee the day to day operations of the Ambulatory and Ancillary System Analysts and Imaging Informatics, within the IT Clinical Applications Department.
- Monitor internal and vendor issue tracking systems for problem identification, analysis and proper resolution of identified issues and ensure timely completion with a high degree of customer satisfaction.
- Oversee both scheduled and unscheduled ambulatory, ancillary, and imaging system maintenance activities and maintains internal departmental documentation.
- Assist customers with identifying system needs and assign available/appropriate resources when/where appropriate.
- Recommend, design, test and implement new or updated ambulatory software, hardware and/or workflow changes and ensure that deadlines are met, communication is effective and staff education is conducted in support of the new/upgraded system or workflow
- Ensure IT Ambulatory, Ancillary, and Imaging Informatics resources are assigned appropriately to new and strategic initiatives approved by Management Council.
- Ensure high availability of ambulatory, ancillary, and imaging systems, and work to maintain and/or improve patient safety and business workflow.
The person in this position will work closely with all physician clinics, ancillary hospital departments and administrative staff, physicians, contracted vendors and other organization staff to support and maintain the IT ambulatory, ancillary, and imaging systems at BCH They will work closely with the other managers and directors in the Application Services, Technical Infrastructure, and Project Management Departments in the performance of their duties.
This position supervises the Ambulatory System Analysts, Ancillary Analysts, and Imaging Informaticists and is an exempt position with on-call responsibilities.
Bachelor's Degree requiredSpecial Qualifications (Licensure, Registration, etc.)
- Valid Colorado driver's license required
- Related certifications preferred
- Excellent verbal and written communication skills.
- Must have demonstrated ability to lead and organize; exercise mature judgment, tact, and discretion; maintain cost effectiveness, and perform duties in an accurate and precise manner during the course of normal operations and in emergency situations when time is critical; formulate and implement short and long-term goals and objectives; handle/direct multiple tasks simultaneously.
- Effective negotiator and consensus builder - able to work effectively with diverse groups of people.
- General knowledge of all hospital department operations, especially those with business functions.
- Knowledge of general principles of information systems, project management, computer usage, system lifecycle stages, and the Information Technology Infrastructure Library (ITIL).
- Ability to identify problems, collect data, establish facts and solve problems related to computer systems/software and assist staff doing the same.
- Ability to prioritize work responsibilities, meet established deadlines and assist staff with the same.
- Ability to maintain the privacy and confidentiality of patient electronic protected health information (ePHI) and departmental documents
- Must have foundational knowledge of and ability to stay current with local, state, federal regulations for Meaningful Use, Joint Commission, the Health Information Portability & Accountability Act and other regulatory requirements for health information system management.
- Must have good organizational skills and the ability to follow up/follow through on commitments.
Three years of experience in a management position within a hospital setting required. Five years preferred.WORKING ENVIRONMENT/PHYSICAL ACTIVITIES
- Frequent walking, standing, sitting; traveling between campuses; considerable deskwork; may be required to lift and carry small equipment weighing up to 40 lbs.
- Work is usually in a clean, air conditioned environment, however may be exposed to cramped work spaces and areas/tasks when caution and good judgment may be exercised to ensure safety
- Good vision (includes color vision) for working in a highly computerized environment for extended periods of time.
Position involves extensive consulting and communication with physicians, nurses, and other hospital staff as well as vendors, hospital management, and outside agencies during various phases of the System Development Life Cycle (SDLC).
Supervises Ambulatory System Analysts, Ambulatory Technical Support Analysts and other assigned personnel.ESSENTIAL DUTIES AND RESPONSIBILITIES
Responsible for the work activities and development of the Analyst positions and other assigned personnel including:
- Monitors personnel matters to include interviewing and hiring of new staff, maintaining timekeeping records, approving leave and compliance with human resources and employee health policies
- Maintains employee's work schedules to maintain at least minimum staff coverage and assigns work to departmental staff as appropriate
- Provides timely feedback, both positive and constructive, to employees concerning work performance, and document same.
- Facilitates conflict resolution as appropriate.
- Evaluates work performance, provides counseling, discipline and terminations as appropriate and in accordance with hospital policy
- Completes employee performance appraisals and develops or review competence of staff by due date.
- Ensures that job descriptions and standards of performance exist for all staff positions within the supervisor's span of control and updates them at least annually.
Works with Customers and Information Systems Staff to Analyze System/User Needs and Provide Excellent Customer Service
- Ensures that user's requests, work orders and vendor issues/tasks are prioritized and completed in a timely and satisfactory manner. Monitors the use of the internal and vendor problem/request tracking software and ensures that assigned staff keeps current documentation on all assigned tasks.
- Implements service level agreements, monitors and tracks performance against the established metrics and communicates performance to staff and customers on a regular basis
- Works with physicians, nurses, and other hospital staff to enhance their use, efficiency, and productivity of the business applications and communicate their concerns/needs to the Director of Application Services and/or the Chief Information Officer.
- Continually reviews application/system operations to identify weaknesses, operational or workflow problems, and other areas that need improvement.
- Assists in evaluating systems, preparing end user and functional system requirements, an analysis of alternatives, and implementation of new systems or enhancements to existing ones.
- Communicates with the department director (and CIO when necessary), keeping him/her informed of problems, concerns, progress on system implementation/changes, policies, etc.
Develop & Implement Project Plans
- Creates and executes project plans, estimates timeframes, outlines specific tasks and identifies resources needed to complete projects on schedule and within budget.
- Assists customer departments with the implementation of business information systems.
- Monitors progress to keep projects on track by conducting regular project meetings and following up with areas that need assistance.
- Prepares and submits project documentation (i.e., risk management plan, communication plan, project status reports, etc.) to the assigned project team, project manager and/or the Chief Information Officer as appropriate.
About Boulder Community Health and Boulder, Colorado
Uncompromising medical excellence, delivered with the values of respect and compassion. Since 1922, Boulder Community Health has built our reputation on this promise. As a community-owned and operated not-for-profit hospital and clinics, we remain dedicated to meeting the evolving healthcare needs of our citizens and providing access to high quality medical care. Our state-of-the art facilities are home to many medical professionals who offer an extensive range of medical services.
Nestled in the foothills of the Rocky Mountains, adventure awaits you right outside your door. Big, beautiful vistas, serene snow-capped mountains, and a lifestyle conducive to enjoying the outdoors bring a truly fresh perspective to our practice of healthcare.
Surround yourself by natural beauty and an active, life-embracing community, while you enjoy state of the art facilities and equipment along with a competitive compensation and benefits package, including health/dental/life, paid annual leave, tuition reimbursement and much more.
EOE/Affirmative Action/Drug-free workplace
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