Booz Allen Hamilton Inc. Job - 32429188 | CareerArc
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Company: Booz Allen Hamilton Inc.
Location: Fort Meade, MD
Career Level: Mid-Senior Level
Industries: Business Services, Consulting

Description

Job Number: R0085253

IT Support Engineer

Key Role:

Provide IT engineering and technical support for a large DoD enterprise system, including system troubleshooting, optimization, and conducting root cause analysis using a variety of application and network performance analysis tools. Identify, communicate, and assist with resolving any technical impediments and dependencies. Provide recommendations to improve the system by reviewing and correlating system logs.

Basic Qualifications:

-2 years of experience with providing IT support engineering, including network, application, and server

-2 years of experience with managing internal or client-facing projects to completion and troubleshooting clients' technical issues

-2 years of experience with providing root cause analysis and technical support

-Secret clearance

-HS diploma or GED

Additional Qualifications:

-Experience with Wireshark, NetScout, and other network troubleshooting tools

-Experience with SolarWinds, Nagios, and Elastic

-Experience with providing system administration support for VMware and RedHat

-Experience with various IA processes and updating IA documentation, including spillage plans or Service Operations Annex (SOX)

-Experience in creating training material and running training classes

-BA or BS degree in Information Systems

-Information Technology Infrastructure Library (ITIL) Certification

Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required.

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