BJC Medical Group Job - 39255160 | CareerArc
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Company: BJC Medical Group
Location: St. Louis, MO
Career Level: Director
Industries: Healthcare, Pharmaceutical, Biotech


Job ID: 1215738
Employment Status: Full-Time
More Information:

BJC Medical Group is a dynamic, multidisciplinary group with locations across the St. Louis metropolitan and outlying areas. The physicians, providers and staff of BJC Medical Group provide the highest level of care to thousands of patients every day.


Role Purpose

The Director of Access Center will lead the centralized delivery of several service lines to support patient scheduling, nurse triage (daytime/after-hours) and general patient assistance over the telephone. In partnership with the Chief Nurse Officer-Vice President, they will maintain administrative responsibility for the direction and management of key metrics tied service delivery and quality performance to meet established key performance indicators to support access and an optimal consumer experience.

The Director will serve as a subject matter expert on their respective services and general access center operations. This position is responsible for building trusting relationships and partnering with leaders in the access center and the functional areas supported by the access center to continually improve service delivery. The Director will champion process improvement and change management efforts, and partner with others to complete projects that drive rapid and sustained development.

This role requires excellent communication and presentation skills to successfully engage and collaborate with senior leaders and physicians.


  • Manages individual(s) including but not limited to: hires, trains, assigns work, manages & evaluates performance, conducts professional development plans. Ensures that the productivity and actions of that group meet/support the overall operational goals of the department as established by department leadership.
  • Develops and adheres to departmental staffing, revenue and/or expense budgets. Responds to changes in the business which may affect the ability to achieve the budget goals.
  • Lead access center operations. Set direction for ongoing development and optimization of operations; ensure performance and all initiatives are aligned with BJCMG strategic objectives.
  • Collaborate with practice operations and key stakeholders for the continued partnership and improvement of services.
  • Ensure a process is in place to measure and evaluate performance across the access center. Identify key metrics to be communicated regularly to leadership and physicians along with the identification of opportunities for improvement.
  • Create an operating system that achieves business results as well as processes to ensure sustainability to the system.
  • Provide the access center team with tools and systems they need to effectively perform their roles.
  • Minimum Requirements



  • Bachelor's Degree
  • - Business/Healthcare related



  • 10+ years

    Supervisor Experience

  • 5-10 years

    Preferred Requirements and Additional Job Information



  • Master's Degree
  • - Business/Healthcare related Benefits Statement

    Note: not all benefits apply to all openings

    -  Comprehensive medical, dental, life insurance, and disability plan options
    -  Pension Plan*/403(b) Plan
    -  401(k) plan
    -  Tuition Assistance
    -  Health Care and Dependent Care Reimbursement Accounts
    -  On-Site Fitness Center (depending on location)
    -  Paid Time Off Program for vacation, holiday and sick time

    *Pension does not apply to Memorial Hospital, Memorial Hospital East, Alton Memorial or Parkland Health Center

    Legal Statement

    The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.


    Equal Opportunity Employer

     Apply on company website