Birch Family Services Job - 44799353 | CareerArc
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Company: Birch Family Services
Location: Brooklyn, NY
Career Level: Mid-Senior Level
Industries: Healthcare, Pharmaceutical, Biotech


The Residence Manager is responsible for the daily operation of the residential facility.  This may include, but are not limited to staff supervision and evaluation, treatment planning and maintenance of the physical plant to ensure quality services to all residents.  The Residence Manager will assist in maximizing the functioning of intellectually/developmentally disabled children or adults to live fully integrated and fulfilling lives.  Reporting to the Residence Manager is the Assistant Residence Manager, Direct Support Professionals, Housekeeper, Cook, QIDP (if applicable) and Medical Coordinator.


  • Support the individual by ensuring what is important to and for them is carried through by all disciplines working in the residence. Examples include but are not limited to:
    • Ensure that shifts have adequate coverage.  This includes alerting the Program Coordinator when essential staff calls out to ensure that appropriate coverage is available within the residence.
    • Ensure that shift leads receive a schedule informing them of responsibilities.
    • From direct observations, ensure that all treatment plans are being followed.
    • Provide direction to the Direct Support Professionals (DSPs) which would entail documenting incidents in all site logs.
    • From direct observations, ensures that DSP's are completing goals according to method.
    • From direct observations, ensure that DSP's, when necessary are implementing behavioral support plans accordingly.
    • Attend semi-annual, annual and special meetings at schools and/or day treatment programs.
    • Ensure expenditures adhere to program budget.
    • Ensure community inclusion and active treatment.
    • Communicate professionally with schools and/or day treatment programs when necessary.
    • Ensure that clothing inventories are completed monthly 
    • Monitor the distribution of medications weekly, collaborate with nurses on medical issues or concerns that affect the individuals and assist with scheduling medical appointments and ensure that medication is ordered.
    • Ensure that quarterly drug regimens are completed, reviewed by the pharmacist and placed in the record.
    • Verify that contact with schools, day treatment programs and family is documented.
    • Ensure that fire drills are conducted according to schedule.
    • Ensure that clinical teams are informed of needed program and recreational supplies.
    • Adhere to the policies and procedures of the agency and attend all necessary meetings as assigned by the Program Coordinator.
    • Maintain appropriate and effective interpersonal relationships with team members, DSPs, clinicians, supervisors, support and administrative staff.
    • Demonstrate understanding of abuse and incident reporting regulations and collaborate with the Quality Assurance Team with internal investigation and or reportable incidents that are under Justice Center review.
    • Demonstrate and understand the philosophy of the agency regarding behavior modification, communication, community inclusion, etc.
    • Inform Program Coordinator of outstanding staff performance and any staff disciplinary concerns.
    • Inform RN and Nursing Administrator of any consumer medical concerns or changes in an individual's behavior.
    • Perform DSPs responsibilities in the absence and/or shortage of staff to ensure that all individuals are in a safe and healthy living environment.
    • Provide in house ongoing training to employees.
    • May be assigned other tasks and duties
    • Maintain financial systems through keeping monthly personal allowance ledgers and weekly petty cash reconciliations.
    • On call 24/7




Bachelor's degree in Psychology, Rehabilitation Counseling or related human service field or an equivalent combination of education and experience will be considered in lieu of degree.  


Minimum 3-year experience working with developmentally disabled population preferably in a residential, health or treatment related setting preferred.


  • A minimum of 3 years administrative/managerial experience with emotionally disabled population.  
  • Must successfully complete Medication Administration Course within 90 days of employment.  
  • Excellent management, communication and organizational skills.  
  • Demonstrated competency in written, verbal and computational skills to present and document records in accordance with program standards.
  • Proficiency with basic computer usage and Microsoft Office Suite.
  • QDIP Certification preferred
  • Valid NYS Driver's License required
  • Ability and willingness to obtain certification in SCIPR Competencies.

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