Billings Clinic Job - 39264156 | CareerArc
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Company: Billings Clinic
Location: Billings, MT
Career Level: Entry Level
Industries: Healthcare, Pharmaceutical, Biotech

Description

Department Information

Reporting structure

Staff will report to Clinical Coordinator/ Supervisor of the department.

Clinical Coordinator/ Supervisor will report to the Manager of the department.

Managers will report to the Director of the department.

Directors will report to the VP/Chiefs of the department.

 

 

Direct Reports (This position evaluates another position)

 

 

 

PURPOSE/DISTINGUISHING CHARACTERISTICS

Job Summary

Under general supervision, assists in the delivery of patient care/treatment and provides clerical and administrative support. Works collaboratively with the Physician, Non-Physician Provider, RN, LPN, and other departmental personnel to meet the physical, psychosocial, educational, and spiritual needs of the patient and family.

 

 

 

ESSENTIAL JOB FUNCTIONS

Essential Job Functions

•GENERAL

· Supports and models behaviors consistent with Billings Clinic's mission, vision, values, code of business conduct and service expectations. Meets all mandatory organizational and departmental requirements. Maintains competency in all organizational, departmental and outside agency standards as it relates to the environment, employee, patient safety or job performance.

· Prepares room, equipment and supplies as dictated by a particular examination, patient's needs, and Billings Clinic exam and procedure room cleaning guidelines.

· Assists with scheduling admissions, appointments, diagnostic tests, treatments, procedures, and surgery. May assist with registration and/or collection of co-pays.

· Screens incoming telephone calls for appropriate referrals to nurse, physician and/or non-physician provider.

· Orders and maintains clinical and office supplies and equipment as directed.

· Maintains patient files, records and other information. Adheres to confidentiality requirements.

· Compiles statistical data for reports as directed.

· Attends required meetings and participates in committees as requested.

· Receives and prepares patient for examination and treatment as directed. Obtains and records history and vital signs. May assist in preparing for minor procedures and physical exams. Charts and documents in medical record. Collects laboratory specimens as needed.

· Cleans and disinfects equipment per Billings Clinic sterile processing guidelines.

· Administers influenza vaccine, pneumococcal vaccines, and Td/TDAP to patients age 18 or older.

· Provides instruction to patients as directed by physician, non-physician provider or documented in policies and procedures.

· Performs all other duties as assigned or as needed to meet the needs of the department/organization.

•Additional Essential Functions for Level II and III – Refer to Department Grid

· Assists physicians and non-physician providers in preparing for minor procedures and physical exams. Performs minor procedures to include but not limited to stitch and staple removal, application of dressings, ear lavage, splints and casts, etc.

· Administers medications and immunizations according to department approved grid and guidelines; once department requirements and required training have been met.

•Additional Essential Functions for Level III – Refer to Department Grid

· Administers medications and immunizations according to department approved grid and guidelines, which may include pediatric patients; once department requirements have been met.

· Required to assist in 3 medical assistant training events per year (could be less if organizational needs change and also depends on amount of medical assistants in department).*

· Required to precept with a minimum of 5 externs per year (could be less if organizational needs change and also depends on amount of medical assistants in department).*

· May perform advanced skills for department if all training has been completed and competency achieved (please refer to department specific grid).

· Point of Care Testing Trainer or Specialized Training specific to department; i.e. Wound Vac, Vein Procedures

•Additional essential Functions for Level IV – Refer to Department Grid

· Administers medications same as previous levels specific to department grid and guidelines and additional injections as indicated on department specific grid. (Patient Care; Patient Care, Injections)

· Health coaching , Clinic Float, Training Lead, Yellow Belt

· Participates in maintaining and/or building training modules using evidence based best practice for medical assistants

· Assisting with process improvements as related to the clinical setting.

 

 

Essential Functions Disclaimer

Supports and models behaviors consistent with Billings Clinic's mission, vision, values, code of business conduct and service expectations. Meets all mandatory organizational and departmental requirements. Maintains competency in all organizational, departmental and outside agency standards as it relates to the environment, employee, patient safety or job performance.

 

Performs all other duties as assigned or as needed to meet the needs of the department/organization.

 

 

Department or Level Specific Duties and Responsibilities

•Minimum Qualifications

· High school diploma or equivalent

· Six (6) months related work experience in a health care environment required to develop proficiency in basic Medical Assistant procedures and processes encompassing all age groups, preferred.

· Successful completion of department orientation, skills competencies specific to department

· Completion of 54 LMS modules within six (6) months of hire (may use completion of college medical terminology course with a C or better)

· Completion of Personal Accountability class within first six months of hire

· Departments requiring basic IM injections must complete above requirements, CDC modules, injection class, and department skills competency. Along with department manager approval.

· Required to obtain certification or registration within fifteen (15) months of hire thorough Billings Clinic approved organization. If coming from a medical assisting program; must be obtained within 90 days of program completion

•Experience

·

•Cross-Training

·

•Cross-Training on Information/ SPECIFIC Systems

·

•Knowledge

· Proficient in basic patient care and treatment, planning and evaluating according to job description and MA level

· Competent to perform routine, non-complex aspects of patient care, treatments and procedures

· Safe pharmaceutical handling requirements and guidelines

· Application of personal protective equipment (PPE) for patient and staff safety

· Computer applications

· Refer to Department Grid specific to Level I

•Analytical Skills

· Analytical skills necessary to understand a variety of basic and/or routine problem scenarios associated with patient care

· Refers more difficult problems to higher level medical assistant, nurse, supervisor or appropriate health care provider

•Independent Judgement

· Practices according to Billings Clinic MA job description, guidelines and physician judgment

· Work is performed under the direct supervision of a physician

· Work is performed independently in accordance with assigned schedules and operating procedures

· Assumes responsibility for the follow-up of problem scenarios and coordinates appropriately with other MA, LPN, RN, physician and/or non-physician provider

· Expected to prioritize all aspects of job performance

· Demonstrates personal accountability in all facets of role responsibilities

•Interpersonal Skills

· Interpersonal skills which enable the incumbent to appropriately respond to a variety of patient/family requests and inquiries, to respond to inquiries from physicians, nursing staff and other health care providers, and to check for understanding, allay apprehension and enlist cooperation of the patient

· Ability to utilize and apply PSE skills

•Service Recovery

· Communication with patient on expectations, e.g. being late for scheduled appointment, wait times

· Able to assist with patient service assistance needs as necessary and provide service recovery, e.g. coffee cards, lunch, gas cards

· Work with leadership on service recovery as needed

•Education

· Medical Terminology (available through LMS)

•Project Management

·

•Leadership

·

•Supervision of Others

· None

•Process Improvement / Quality Assurance /Risk Management

· Adheres to patient safety goals and standards

· Participates in Process Improvement or Risk related activities within the department

•Fiscal Responsibility

· Participates in the financial viability of Billings Clinic by ensuring appropriate ensuring appropriate utilization of supplies and equipment and maximizing the flow of patients to maximize effective utilization of the physician's/non-physician provider's time

•On-Call Responsibility

·

•Technical Skills

· Basic laboratory specimen handling and processing (urinalysis, blood sugars, etc.)

· Safe pharmaceutical handling requirements and guidelines

· Demonstrate phlebotomy skills if relevant to area. Cross-trained to assist physician and/or non-physician provider with procedures

· Administer Level I approved medications after completion of appropriate pharmaceutical courses, along with Billings Clinic injection class for Influenza, Pneumococcal, Td/TDAP

•Study Assignments

·

•On-call Responsibility

·

•Information Systems

·

•Project Management /Requirements gathering and analysis Skills

·

•Resource

·

•Organizational Skills

·

•Community/Patient Education

·

•Professional Affiliations

·

•Overall Performance

·

•Duties

·

•Patient Care

·

•USP-797 Media Fill Testing, Environmental Sampling & End Product Testing Requirements

·

•Promotional Guidelines

·

•Essential Functions

·

•Service/Sales Time Allocations

·

•Pay Plan Components

·

•Specimen Examination and Submission Authorization

·

•Research or Process Improvement, Committee or Council Participation

·

•Criteria/Role/Activity

·

 

 

 

KNOWLEDGE OF / SKILLS / ABILITIES / COMPLEXITIES AND DIFFICULTIES

Disclaimer

· Billings Clinic policy and procedures, both organizational and departmental

· Personal computers, hardware and software

· Billings Clinic Code of Conduct

· Billings Clinic's Compliance and Integrity Program

· HIPAA and confidentiality requirements

· Patient's rights

· Customer service techniques and Personal Service Excellence (PSE)

 

 

Knowledge, Skills and Abilities

•Anatomy

• Medical practice, patient care treatment, planning, and evaluating according to job description and MA level

• Examination, diagnostic, and treatment room procedures

• Medical terminology

• ICD and CPT procedure coding and related reimbursement issues

• Medical equipment and instruments

• Common safety hazards and precautions

• Regulatory standards

• HIPAA and confidentiality requirements

• Patient rights

• Required medication and its application

• Aseptic technique and infection control

• Safe pharmaceutical handling requirements and guidelines

• File and record keeping systems

• Personal computers and CIS applications, including necessary registration functions

• Process for collection of co-payments

•Interpersonal skills necessary in order to interact with patients, families, and physicians

• Demonstrate empathy and sensitivity necessary to elicit patient's cooperation and allay apprehensions

• Assisting in a variety of treatments and procedures as directed

• Maintaining records and recording data

• Application of safe pharmaceutical handling requirements and guidelines

• Application of personal protective equipment (PPE) for patient and staff safety

•Incorporate population specific needs into all aspects of communication and patient care; scope of services will encompass age groups ranging from infant through geriatric

• Utilize time management concepts or maximize time effectively

• Interpret, adapt, and apply guidelines and procedures

• Communicate clearly and effectively, both verbally and in writing

• Utilize service recovery effectively

• Assist patients in and out of wheelchairs

• Analytical skills necessary to organize daily work, interpret data, and maintain simple to moderate complex records

• Handle frequent interruptions

• Under the supervision of a physician, initiates and performs patient care/treatment as governed by the Board of Medical Examiners and according to Billings Clinic Medical Assistant job description, policies and/or procedures.

• Scheduling and organizing procedures to maximize patient convenience and to maximize effective utilization of physician's or non-physician provider's time.

• Orientation on safe pharmaceutical handling requirements and guidelines performed under the preceptor supervision to ensure checks for quality and accuracy

• Under the supervision of leadership, involved in process improvement or risk related departmental activities

• Oversight for safe pharmaceutical handling requirements is provided by the physician

 

 

 

MINIMUM QUALIFICATIONS

Education

Min/Preferred

Education Level

Description

Minimum

High School or GED

High school diploma or equivalent

 

 

Years Of Experience

Minimum Years of Experience

Comments

 

 

Certifications

Certification Title

Required To Have By

Comments

 

 

Licenses

License Title

Required To Have By

Comments

 

 

Other Minimum Qualifications

• Six (6) months related work experience in a health care environment required to develop proficiency in basic Medical Assistant procedures and processes encompassing all age groups, preferred.

• Successful completion of department orientation, skills competencies specific to department

• Completion of 54 LMS modules within six (6) months of hire (proof of completion of college medical terminology with a C or better; may be used in lieu of modules)

• Completion of Personal Accountability class within first six (6) months of hire

• Departments requiring basic IM injections must complete above requirements, CDC modules, injection class, and department skills competency. Along with department manager and physician approval.

• Required to obtain certification or registration within fifteen (15) months of hire through organizations approved by Billings Clinic. If coming from a medical assisting program; must be obtained within 90 days of program completion.

•ADDITIONAL QUALIFICATIONS LEVEL II (see specifics in attached chart)

· Certification or Registration (within 90 days of employment) if hiring criteria was met without this.)

· Completion of the following classes: Generational Appreciation and Courageous Conversations

· Completion of all department requirements and competencies for a Level 1.

· Required to help with externs and simulation labs depending on organizational and department needs.

· Approval of Department Manager and Supervising Physician with no current disciplinary actions.

· The following criteria could result in employee moving to a lower level and a reduction in pay;

· Department transfers with different unit specific requirements/training.

· Department transfers to areas with limited levels.

· Request of physician.

· Continue on-going education for additional duties/skills of an advanced level.

· Maintain requirements and expectations of a Level II.

•ADDITIONAL QUALIFICATIONS LEVEL III (see specifics in attached chart)

· Graduate of a formal medical assistant program; preferred

· Certified/Registered Medical Assistant required AND

· Completion of the following three classes: Generational Appreciation, Preceptor Preferences, Possibilities & Practices

· Completion of all department requirements and competencies for a Level I and II.

· Required to assist in 3 training simulation skill labs per year (could be less if organizational needs change and also depends on amount of medical assistants in department).

· Required to precept with a minimum of 5 externs per year (could be less if organizational needs change and also depends on amount of medical assistants in department).

· Approval of Department Manager and Supervising Physician with no current disciplinary actions. The following criteria could result in employee moving to a lower level and a reduction in pay;

· Department transfers with different unit specific requirements/training.

· Department transfers to areas with limited levels.

· Request of physician.

· Continue on-going education for additional duties/skills of an advanced level.

· Maintain requirements and expectations of a Level III.

•ADDITIONAL QUALIFICATIONS LEVEL IV (see specifics in attached chart) Certified/Registered Medical Assistant required AND

· Graduate of a formal medical assistant program; preferred

· Completion of all department requirements competencies for previous levels.

· Completion of the following two classes : What is Operational Excellence One and What is Operation Excellence: 7s Two-Identifying Waste in the Workplace

· Required to assist in 3 training simulation skill labs per year (could be less if organizational needs change and also depends on amount of medical assistants in department).*

· Required to precept with a minimum of 5 externs per year (could be less if organizational needs change and also depends on amount of medical assistants in department).*

· This level is for medical assistants providing at least one of following listed higher complexity skills and utilized as a department resource; Catheters, Health Coaching, Pediatric Immunizations

· Approval of Department Manager, Clinic MA Educator, and Supervising Physician and no current disciplinary actions The following criteria could result in employee moving to a lower level and a reduction in pay;

· Department transfers with different unit specific requirements/training.

· Department transfers to areas with limited levels.

· Request of physician.

· Continue on-going education for additional duties/skills of an advanced level.

· Maintain requirements and expectations of a Level IV.

•ADDITIONAL SKILLS REQUIRED

· Refer to attached department leveling grids

•ADDITIONAL QUALIFICATIONS FOR OCCUPATIONAL HEALTH DEPARTMENT

· Successful completion of the Substance Abuse Management Inc.'s (SAMI) Specimen Collector Certification Program within 60 days of employment; requires re-certification every 3 years

· Successful completion of the Evidential Breath Tester (EBT) Certification Program and certification as Breath Alcohol Technician (BAT) within 60 days of employment; re-certification required every 5 years

 

 

Minimum Qualifications Disclaimer

· Or an equivalent combination of education and experience relating to the above tasks, knowledge, skills and abilities will be considered

 

 

 

WORKING CONDITIONS

Working Conditions 2

Condition

Comments

 

Normal patient care, physician clinic environment with little exposure to excessive noise, dust or extremes of temperature

 

In an Express Care Clinic environment, there may be exposure to varying customer noises, dust, or temperatures.

 

Most positions require Monday-Friday work week, however, you may be required to work varying shifts, weekends, and holidays in some specialty departments or Express Care Clinic locations

 

May be required to float to areas of need

 

Utilization of personal computers for patient and clinical and financial systems

 

ADDITIONAL WORKING CONDITIONS FOR OCCUPATIONAL HEALTH Participates in on-call rotations to provide after hour support for drug and alcohol testing

 

 

Working Conditions List

 

 

Blood Borne Pathogen Category

Category I: Tasks that involve exposure to blood, body fluids, or tissues. Use of appropriate protective measures are required for every employee engaged in Category I tasks.

 

 

Airborne Contaminant Category

Category I: Tasks that routinely require activities that may involve exposure to airborne contaminants.

 

 

 

Job Analysis

Physical Requirements

Task

Frequency

Sitting: 0-4 hrs

Frequently

Sitting: 4-8 hrs

Occasionally

Sitting: 8+ hrs

Never

Standing: 0-4 hrs

Continuously

Standing: 4-8 hrs

Frequently

Standing: 8+ hrs

Occasionally

Walking: 0-4 hrs

Continuously

Walking: 4-8 hrs

Frequently

Walking: 8+ hrs

Frequently

Climbing

Occasionally

Squatting

Occasionally

Kneeling

Occasionally

Bending

Frequently

Reaching - L, R, B

Frequently

Pushing/Pulling - L, R, B

Frequently

Grasping - L, R, B

Frequently

Fine Manipulation - L, R, B

Frequently

Lifting: 0-10 lbs

Frequently

Lifting: 11-20 lbs

Frequently

Lifting: 21-25 lbs

Occasionally

Lifting: 26-50 lbs

Occasionally

Lifting: 50+ lbs

Never

 

 

 

Job Description Disclaimer

JD Disclaimer

The above is intended to describe the general content of and requirements of the performance of this job.It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

 

 

 


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