Bed Bath & Beyond Job - 39518563 | CareerArc
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Company: Bed Bath & Beyond
Location: Ocoee, FL
Career Level: Associate
Industries: Retail, Wholesale, Apparel

Description

Job Description Summary

Provide a Noticeably Better Experience through relationship building and applying a solution-based approach.  The ideal candidate will be proficient at using innovative and resourceful methods of problem solving to perform essential job responsibilities and provide expertise for resolving customer issues through email, phone, chat and social media channels.

Job Description

  • Provide telephone, internet chat and/or email support for incoming customer inquiries
  • Navigate through multiple technological tools within the network environment
  • The ability to communicate features and benefits of products to create sales
  • Respond to posted content that encourages engagement with social community
  • Customer engagement through Social Media
  • Maintain quality and productivity requirements

Additional Job Description

  • Competitive pay
  • Willing to work flexible shifts, including nights and weekends

Qualifications: Minimum (required to be considered as a qualified applicant)

  • HS Diploma or Equivalent
  • Customer Service call center experience; 3+ years

Job Requirements

  • Strong computer skills; ability to operate multiple software applications and perform internet searches
  • The ability to research, assess and provide resolution to customer concerns
  • Excellent interpersonal and communication skills including quality service via phone, internet chat and/or email channels
  • Strong written communication skills; accurate spelling, grammar and sentence structure
  • Empathetic listening and a warm and caring telephone voice
  • Demonstrated computer proficiency including email, web applications and contact management software, Excel, Word, Outlook and database systems
  • Effective listening skills to recommend product and make suggestions for Gift Registry
  • Ability to show expertise in products
  • Work with co-workers to sustain a cohesive team environment
  • Must pass writing/chat/email assessment

 

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An Equal Opportunity Employer

It is the policy of Bed Bath & Beyond Inc. to recruit, hire, train, promote, transfer and compensate our associates and provide all other conditions of employment including Company sponsored events without regard to race, color, creed, religion, national origin, age, sex, gender identity, genetic information, marital status, lawful alien status, sexual orientation, physical or mental disability, citizenship status, veteran status, employment status or any other basis prohibited by applicable law.


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