Description
Qualifications • Ability to multi-task- Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration • Communication skills - Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary • Correctly spells commonly used English words and job specific terms • Demonstrates exceptionally strong written and verbal communication skills • Organizational ability - Demonstrates a systematic approach in carrying out assignments • Is very orderly and excels at cutting through confusion and turning chaos into order • Mathematical ability - Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement • Computer skills - Comfortably and confidently uses a computer and specialized software • Microsoft Word, Excel, Access, Outlook, etc • Initiative - shows willingness and aptitude to take appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures • Flexibility - Is open to changing situations and opportunities and is willing to perform all tasks assigned • Independence - Able and willing to perform tasks and duties without supervision as appropriate • Tolerance for Stress / Resiliency - Maintains a positive "can do" outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations • Ability to work at a computer for long periods of time • Ability to be confident around pets (i.e., dogs, cats, birds, reptiles, etc.) • Client needs and work volume may often require more than 40 hours per week to complete essential duties of this job • Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently • The noise level in the work environment is moderately high • Requires sufficient ambulatory skills in order to perform duties while at hospital • Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds • Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate equipment • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus • Associate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances • Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances Responsibilities • The Pet Care Assistant works with the veterinary medical team to provide and prepare for the best medical care of pets, and to ensure this is provided in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families • Prepare the treatment room for examination of pets and all necessary medical item and supplies (e.g. vaccinations, fecal loops, slides, etc.) for the veterinarian and/or veterinary technician • Set up fecals, smears, and skin scrapings as allowed by state rules and regulations • Maintain the flow of the Cycle of Service in accordance to position • Provide Client Education regarding preventive care, Optimum Wellness Plans, and basic status of hospitalized pets • Serve as support to the Client Services Coordinator staff on an as-needed basis • Hold or restrain pets during examination, treatment, or inoculation • Prepare routine in-house laboratory tests (e.g. canine heartworm, feline leukemia, FIV, and canine parvovirus) as allowed by state rules and regulations • Monitor the comfort of hospitalized patients • Ensure the comfort of hospitalized patients by "walking", exercising, feeding, and cleaning cages and pet (when approved by the veterinarian or veterinary technician) • Bathe and dip pets when necessary to treat dermatological conditions (when advised by veterinarian or veterinary technician • Clean the surgical suite and instruments • Ensure cleanliness of the hospital including but not limited to housekeeping such as laundry, dishes, mopping, cage cleaning, trash collection and removal and instrument cleaning as outlined by hospital protocols • Other job duties as assigned • Problem solving skills - Demonstrates a strong ability to identify, analyze and solve problems • Client service skills - Consistently ensures the team provides the client with attentive, courteous and informative service • Gains and shows personal satisfaction from delivering great service • Takes on additional responsibility when both big and small tasks need to be done • Integrity - Firmly adheres to the values and ethics of Banfield Pet Hospitals • Exhibits honesty, discretion, and sound judgment • This position requires special hours including working weekends and evenings
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