SCOPE OF POSITION
The Retail Pharmacy Technician III, working under the supervision and instruction of a licensed pharmacist, shall perform procedures and duties relating to the service's Scope of Care. The Pharmacy Tech will prepare both sterile and non-sterile medication dosage forms and special project assignments. The Pharmacy Tech shall serve as the initial contact for customers seeking DME or over the counter retail services. The Pharmacy Tech will gather information and enter necessary information into the company's database. This person will also answer incoming phone calls and share limited patient information in accordance with confidentiality guidelines. For successful job performance, the Pharmacy Tech should be flexible and show keen attention to detail, exhibit initiative and be willing to work as part of a team. In addition, this individual should be cooperative and willing to cross train to fill in for other employees as necessary. The Pharmacy Tech must be able to provide services as appropriate (under the direct supervision of a pharmacist) to meet the needs of neonate, infant, pediatric, adolescent, adult and geriatric patient age groups served.
The Pharmacy Tech has knowledge of inventory and store merchandise, helps customers identify, find, and purchase products. The Pharmacy Tech shall enter information into the computer system and file documentation/paperwork in appropriate chart.
Skills/functionalities/assignments performed by the Level I technician can include, but are not limited to:
A. Basic automated dispensing system skills/support.
B. Prescription order entry
C. Medication counting, packaging and labeling
D. Insurance processing
E. Inventory and stocking of medication
Candidates for Level I will not necessarily be trained/skilled in all these functionalities.
Skills/functionalities/assignments performed by the Level II technician can include, but are not limited to all Level I technician duties with additional duties as follows:
A. Computer order entry proficiency
B. Insurance troubleshooting
C. Advanced automated dispensing system skills/support
D. Non sterile compounding
Candidates for Level II will not necessarily be trained/skilled in all these functionalities.
Skills/functionalities/assignments performed by the Level III technician can include, but are not limited to all Level II technician duties with additional duties as follows:
A. Function as a lead technician
B. Advanced problem solving
D. Special projects manager
Candidates for Level III will not necessarily be trained/skilled in all these functionalities.
The Pharmacy Tech may be expected to be cross-trained for provision of services at any of the facilities throughout Ballad Health.
See Table of Organization.
EDUCATION AND EXPERIENCE
This individual should possess basic math and typing skills and must possess attention to detail and the ability to read and follow written instructions. The pharmacy technician should possess the ability to complete minimal computer functions.
The pharmacy technician must meet the requirements of the State of Tennessee and/or State of Virginia, depending upon which state the technician is employed.
Retail pharmacy experience is highly desirable, while institutional pharmacy experience may be considered. General health care experience may be helpful in the training of a pharmacy technician. Preference will be given to trained retail pharmacy technicians, those individuals who have completed pharmacy technician training courses and/or those who have obtained (national) Certified Pharmacy Technician status.
- Initial hire for a pharmacy technician will be generally be in the Level I position. Movement into the Level II position from a Level I position requires 1) demonstrated high level competencies in computer entry and automated dispensing system functions and support. The new hire pharmacy technician may not be eligible for the Level II position until successful completion of six to twelve months in the Level I position based on Pharmacy Services as well as Ballad Health HR policies. Transfer into a technician position from another Pharmacy Services position or from a position in another Ballad Health department must meet the minimum six to twelve month time frame in Level I before movement into Level II can occur.
- Initial hire at Level II will be considered when:
1) Candidate was a previously-employed Ballad Health Level II or Level III technician.
2) Candidate presents with > than or = to 1 years of experience and/or certification or previous technician experience. (Depth of previous experience will be scrutinized/compared to insure equivalency to Ballad Health complexity.)
3) Candidate presents with previous specialized experience which is equivalent to a Ballad Health service or program and meets an organizational need (Ex, previous experience with Automated Dispensing System Administrative Support, specialized compounding or advanced retail insurance experience.)
4) Final decision for hire at Level II will be at the discretion of Pharmacy Services Management.
- Progression to Level III is based on:
There will generally be no initial hire at Level III. Initial hire candidates targeted for Level III based on skills and experience will be hired at Level I or II and then, based on competencies and management discretion, be a candidate for promotion to Level III minimally at the first annual evaluation date (at the end of first 18 months of employment).
a. Exception: Re-hire of Retail technicians previously employed by Ballad Health Pharmacy Services in the Level III position will be considered at the Level III position if: 1) work functions while not working at Ballad Health have been equivalent to Ballad Health Level III activities and documentation of this can be provided and 2) technician certification is active.
Progression in the Career Ladder will take place at the annual evaluation time period.
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