Amplify Credit Union Job - 34385403 | CareerArc
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Company: Amplify Credit Union
Location: Austin, TX
Career Level: Associate
Industries: Banking, Insurance, Financial Services



As a Support Analyst II, you will install, modify, and make repairs to personal computer hardware and software systems, and provide technical assistance and training to system users, including remote employees. You will be responsible for computer processes (i.e. running jobs, distributing reports) and participate in special information technology operation projects.  You will also provide first and second-level support to the Amplify user community for complex PC hardware and software related questions and problems.


Maintains the credit union's PCs and network integrity, availability and effectiveness by ensuring timely and accurate response given to requests for service and problem resolution

Provides updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication

Escalates trouble call assignments as required, notifying management of critical outstanding issues

Operates  computer  system  to  ensure  tasks/jobs  are  processed  in  accordance  with  CU  Standard  Operating Procedures; Observes and monitors output to assure the integrity of each process and/or generated report

Ensures system backup procedures are successfully performed according to a predetermined schedule

Assists Systems Administrator with job/process scheduling

Assists in developing and testing core images used for desktop deployments

Assists with technology deployments such as desktop PCs, MS Office products, installation of hardware and peripheral components and network upgrades

Maintains current knowledge of technology industry trends and direction and provides input to department staff on process improvements  



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Education and/or Experience

Bachelor's degree from an accredited college or university in a related field plus two years of full-time computer helpdesk or PC desktop support or related technical experience. A high school diploma or GED and full-time work experience in a technically oriented field such as information systems, telecommunications, or computer operations may substitute for the required education on a year-for-year basis.

Experience should include: Microsoft Office Suite 365 support with concentration on Outlook; Exchange administration responsibilities; responding to user requests for account creation, access to network resources, and troubleshoot user issues related to Active Directory. Must have fundamental knowledge of AIX commands. Experience in help desk environment.


Certificates, Licenses, Registrations

Must be bondable. Preferred Certifications: MCITP or MCP.


Software & Equipment Requirements

The following experience is preferred:

Knowledge of  the following:  VMWare products, Active Directory Administration, Encryption Software Administration, Helpdesk management software administration

Basic understanding of SQL, Shell scripting, and Windows/Networking platform

Basic understanding  financial  applications  such  as  Fiserv  DNA,  Q2,  Encompass,  Cubus, Akcelerant, etc. 

Experience working with Windows/AIX environment

Knowledge of Adapt phone system

Other Qualifications

Must carry a pager during on-call after hours support rotation. Must have reliable transportation and  contact information. Must be able to work flexible hours as needed.

This position is located in our offices at Parmer Lane and MoPac Expressway (Loop 1).  Click here to view the location.

During COVID-19, this position will work remote much of the time but will be required to come into the office to assist with equipment configuration and shipping, etc.

Starting Pay 
Starting pay for this position is dependent on experience.  This position is paid on an hourly basis and is eligible for overtime and an additional stipend of $150 per week when on call ($200 for a week containing a company holiday).

Amplify offers full time employees many benefits, including: medical/dental/vision insurance, tuition reimbursement, 401(k) plan, profit sharing, paid time off, paid time off to volunteer in the community, paid holidays, opportunities for advancement, and a friendly, open work environment.   Benefits start on the first of the month following date of hire.

To learn more about our benefits, click here.

Team Member Testimonials 
Click here to read about some of your potential coworkers and why they enjoy working at Amplify.

Want to learn more?  Check out these videos:

Longevity @ Amplify

Career Development @ Amplify

Recognition @ Amplify

Leadership @ Amplify

Culture @ Amplify

Amplify Named 2019 Top Workplace

 Apply on company website