As a Support Analyst II, you will install, modify, and make repairs to personal computer hardware and software systems, and provide technical assistance and training to system users, including remote employees. You will be responsible for computer processes (i.e. running jobs, distributing reports) and participate in special information technology operation projects. You will also provide first and second-level support to the Amplify user community for complex PC hardware and software related questions and problems.
THE RESPONSIBILITIES include:
Maintains the credit union's PCs and network integrity, availability and effectiveness by ensuring timely and accurate response given to requests for service and problem resolution
Provides updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication
Escalates trouble call assignments as required, notifying management of critical outstanding issues
Operates computer system to ensure tasks/jobs are processed in accordance with CU Standard Operating Procedures; Observes and monitors output to assure the integrity of each process and/or generated report
Ensures system backup procedures are successfully performed according to a predetermined schedule
Assists Systems Administrator with job/process scheduling
Assists in developing and testing core images used for desktop deployments
Assists with technology deployments such as desktop PCs, MS Office products, installation of hardware and peripheral components and network upgrades
Maintains current knowledge of technology industry trends and direction and provides input to department staff on process improvements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Bachelor's degree from an accredited college or university in a related field plus two years of full-time computer helpdesk or PC desktop support or related technical experience. A high school diploma or GED and full-time work experience in a technically oriented field such as information systems, telecommunications, or computer operations may substitute for the required education on a year-for-year basis.
Experience should include: Microsoft Office Suite 365 support with concentration on Outlook; Exchange administration responsibilities; responding to user requests for account creation, access to network resources, and troubleshoot user issues related to Active Directory. Must have fundamental knowledge of AIX commands. Experience in help desk environment.
Certificates, Licenses, Registrations
Must be bondable. Preferred Certifications: MCITP or MCP.
Software & Equipment Requirements
The following experience is preferred:Knowledge of the following: VMWare products, Active Directory Administration, Encryption Software Administration, Helpdesk management software administration
Basic understanding of SQL, Shell scripting, and Windows/Networking platform
Basic understanding financial applications such as Fiserv DNA, Q2, Encompass, Cubus, Akcelerant, etc.
Experience working with Windows/AIX environment
Knowledge of Adapt phone systemOther Qualifications
Must carry a pager during on-call after hours support rotation. Must have reliable transportation and contact information. Must be able to work flexible hours as needed.
This position is located in our offices at Parmer Lane and MoPac Expressway (Loop 1). Click here to view the location.
During COVID-19, this position will work remote much of the time but will be required to come into the office to assist with equipment configuration and shipping, etc.
Starting pay for this position is dependent on experience. This position is paid on an hourly basis and is eligible for overtime and an additional stipend of $150 per week when on call ($200 for a week containing a company holiday).
Amplify offers full time employees many benefits, including: medical/dental/vision insurance, tuition reimbursement, 401(k) plan, profit sharing, paid time off, paid time off to volunteer in the community, paid holidays, opportunities for advancement, and a friendly, open work environment. Benefits start on the first of the month following date of hire.
To learn more about our benefits, click here.
Team Member Testimonials
Click here to read about some of your potential coworkers and why they enjoy working at Amplify.
Want to learn more? Check out these videos:
Longevity @ Amplify
Career Development @ Amplify
Recognition @ Amplify
Leadership @ Amplify
Culture @ Amplify
Amplify Named 2019 Top Workplace
Apply on company website